We are looking for a professional and self-assured Customer Service Associate to join our team! This person represents Patient Financial Services (PFS) by answering the phone and by responding to written and face-to-face inquiries related to billing.
Assists patients and their families, attorneys, collection agencies, insurance companies, government agencies and other medical providers with questions concerning patient billing, collection policies, demographic details, financial screening and other related questions.
Establishes payment arrangements, including promises to pay, payment contracts, loan programs, and financial assistance on patient accounts per departmental policies.
Reviews, processes, comments and scans all written correspondence received by Patient Financial Services into PFS data management system.
Daily Responsibilities Include :
Functions in the customer service role by responding to patient inquiries via telephone or in person; providing information about financial options available;
and verifies accuracy of patient demographic and billing information.
- Utilizes customer service skills to research and resolve patient concerns and complaints.
- Assists with other department functions, including credit balance resolution, scanning, mail distribution, and / or cashiering.
Ideal Candidates Will Possess :
- Must be 19 years of age to witness legal consents
- High school diploma or equivalency required
- Associates degree in business or accounting-related field preferred
- Prior experience in customer service or healthcare preferred
- Excellent critical thinking, listening and communication skills
Why Bryan Health?
Competitive pay & benefits Engaged and supportive leadership Be recognized for your work Supportive work environment Growth opportunities Employee Wellness Program Tuition reimbursement Amazing co-workers Plus so much more!
Customer Services Associate
Member Experience Specialist (MES).At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness.The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust.Because our culture is ali...
Customer Services Associate
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.Member Experience Specialist (MES).At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitne...
Customer Service Associate
Prior experience in healthcare or customer service preferred. Represents Patient Financial Services (PFS) by answering the phone and by responding to written and face-to-face inquiries related to billing. Reviews, processes, comments and scans all written correspondence received by Patient Financial...
Early Career Customer Service Associate - Omaha, NE area ONLY
Early Career Customer Service Associate – Omaha, NE Area only. If so, consider joining our customer service team. In this Customer Service role,. Demonstrating excellent customer service skills with perseverance to resolve issues and processing transactions accurately. ...
Pharmacy Customer Service Associate
Pharmacy Customer Service Associate | Walgreens. ...
Customer Services Associate
Member Experience Specialist (MES).At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness.The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust.Because our culture is ali...
Customer Service Associate
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive...
Sales Associate/Customer Service - Pump & Pantry
Ensure a clean and healthy food service environment for our customers and associates by following proper cooking procedures and temperature holding temps. The Sales Associate is responsible for serving customers in a professional, quick and courteous manner, while complying with all food handling gu...
Licensed Insurance Customer Service
Customer Service Experience: Previous experience in a customer service role, preferably in the insurance industry. Lincoln, Nebraska, where we prioritize exceptional customer service and a positive work environment. As a Licensed Insurance Customer Service Representative, you will be an essential pa...
Customer Service Associate - Temporary
Customer Service Associate - Temporary | Walgreens. ...