Customer Service Representative

Customer Relations Representative

Summary :

Responsible for answering inbound calls presented through the queues, process / enter phone / mail / fax orders into SAP system, and handle customer inquiries or concerns within a timely and professional manner.

This position reports directly to the Manager of Customer Relations.

Responsibilities :

Provide information on products, warranty, stock status, delivery dates, back order procedures, product return and Company policy, etc.

to all inquiring customers.

• Complete the direct order-entry process of all orders received by telephone, fax, or mail in a timely and professional manner.
• As required, confer with other departments to ensure timely shipment / delivery of products to customers.
• Process back orders and contact customers with status information. May cancel or suggest substitute products when necessary.
• Answer inquiries by clarifying desired information; researching, locating and providing information in a timely and professional manner.
• Approve Return Goods Authorizations within approved limits and process in a timely manner.
• Responsible for dealing directly with the public for warranty issues, sale of repair parts and accessories.
• Handle secure information such as personal information, financial information, credit card numbers, etc.
• Responsible for completing special projects, tasks or other duties as assigned.

Knowledge and Skills Requirements :

• Requires High School diploma. Extended program of two years or more preferred.
• Must have computer operation skills with D-Base, SAP programs or Microsoft Outlook, Salesforce preferred.
• Must possess good verbal communication skills and ability to speak clearly in order to be understood over the telephone in an excellent, courteous and professional manner.
• Must be a good listener and be able to make quick decisions while on the telephone.
• Job requires the use of computer, copier, fax machine, and telephone.
• Helpful to have a working knowledge and basic understanding of woodworking machinery, metalworking machinery, hand tools and power tools.

Working Conditions :

• Will occasionally encounter uncooperative / challenging customers.
• Work is fast paced with long periods of repetitive telephone conversations with customers. Calls may be monitored and / or recorded for training and quality purposes.
• Telephone conversations are 95% of daily function.
• Physical activity includes prolonged and intensive use of fingers on repetitive operation of computer terminals, requires viewing computer screens for prolonged periods, and requires extensive and continuous telephone communication.
• Will interact with fellow Customer Relation Representatives May be required to assist with receptionist duties, main telephone or fax duties, or any miscellaneous projects such as conducting inventory.
Benefits Include :
• Medical
• Medical
• Dental
• Positive Work Environment

About Pridestaff

PrideStaff is a staffing company that has been helping job seekers find meaningful and fulfilling work in their desired field since 1978.

We do this by remembering what is most important : YOU! We focus on your desires and the type of company and employment you want to grow in, rather than directing you to the company that is most convenient for us.

YOU are our partner and we never forget that.