Service Technician
Job Description
Job Description
Overview :
As a Custom Service Technician you'll play a pivotal role in ensuring the seamless operation of machinery across the United States.
Join a team dedicated to delivering exceptional customer service and technical expertise. This role offers a unique opportunity to showcase your skills in assembly, testing, installation, and troubleshooting, while contributing to the continuous improvement of our products and processes.
There will be about 25-30% domestic travel involved.
Job Responsibilities :
- Oversee the final assembly, testing, and quality control inspection of machinery before shipment.
- Conduct field installations and provide professional service to customers, ensuring timely resolution of issues.
- Collaborate with engineering and manufacturing teams to provide technical support for machinery upgrades and configurations.
- Test customer-supplied product samples to determine equipment compatibility and configuration requirements.
- Lead customer product testing, demonstrations, and technician education initiatives.
- Review and recommend spare parts lists for new machinery.
- Identify opportunities for process improvements and problem-solving to enhance customer value.
- Effectively utilize company resources to identify failures and causes during service calls.
- Adhere to company policies, procedures, and industry standards (OSHA, ANSI / PMMI, NFPA, NEC).
Requirements :
- Associate's degree or equivalent combination of education and experience.
- 1+ year experience as a Machine Builder, 5+ years as a Service Technician.
- Proficiency in PLC, electrical (AC / DC fundamentals), machine shop (mill and lathe technology).
- Ability to read and interpret technical drawings, schematics, and ladder logic.
- Demonstrable proficiency in MS Office, AutoCAD, and SolidWorks.
- Excellent communication and teamwork skills.
- Willingness to learn and continuously improve.
- Travel required, typically 25-30% annually.
- Physical requirements include standing for extended periods, ability to move parts / components up to 50 lbs, and wearing appropriate personal protective equipment (PPE).
We are seeking a Service Technician for level 1, 2 & 3. We highly encourage you to apply if you have any experience as a machine builder or technician but do not meet every single requirement.
Pay dependent on experience in the industry.
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