Job Description
The Director of Property Casualty Operations will oversee and manage the Commercial and Personal Lines insurance service staff to support the renewal and the development of new Property and Casualty business for the agency.
Primary Duties
- Responsible for staffing needs of the Commercial and Personal Lines Operations departments, including significant input on hiring decisions as well as recommending staffing adjustments based upon annual revenue projections / workloads.
- Serve as a mentor to Commercial and Personal Lines Operations staff and oversee the personal career development plans for each Supervisor in the Commercial and Personal Lines Operations department.
- Responsible for the review and revision of Commercial and Personal Lines departmental procedures and workflows to keep pace with technology advancements, industry or market changes, and E&O compliance related issues.
- Accountable for the measurement of staff service efforts including outstanding expirations, overdue activities, book revenue, and other metrics so that these results can be effectively communicated as part of a continuous quality improvement effort.
- Assure compliance with department procedures, utilizing file audit process techniques.
- Assist the Learning & Development Specialist with department training issues including assessing training needs and assisting in the development of training programs.
- Responsible for management duties including, but not limited to, the annual budgeting process, limited expense approval, and the tracking of staff attendance.
- Responsible for the integration of any Commercial Operations staff, procedures, and workflows resulting from a merger or acquisition by Gregory & Appel.
- Participate in the management of global agency issues from time to time as deemed appropriate by management.
Experience and Skills
Years of Experience :
6-8 years
Education :
Bachelor's Degree; or combined equivalent years of education and experience
License, Certification, or Registration :
P&C License is required
Additional Information :
- Previous management experience within a Property Casualty Operations department in an independent agency environment strongly recommended
- Basic knowledge of standard accounting practices required
- Ability to maintain a positive attitude, express enthusiasm, and be flexible desired
- Previous successful leadership roles desired, either within or outside the insurance environment
- Ability to work independently or as part of a team recommended
- Insurance designations such as INS, CISR, ACSR, CIC, CPCU desirable
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