CDL EXAMINER - CUSTOMER SERVICE REPRESENTATIVE 4

Job Summary :

Administer written and road tests for Commercial / Non-Commercial Driver License applicants and administer Special Performance Evaluations (SPE) for customers requiring special equipment in order to safely operate commercial and non-commercial vehicles.

• To perform commercial driver's license testing in accordance with federal regulations and guidelines. To provide training and guidance to driver license offices and to respond to inquiries from the public, motor carriers, school districts, and internal and external entities;
• to assist coworkers with other areas of commercial driver licensing as needed or necessary; to maintain accurate information as it pertains to customer information;

to submit reports promptly. Review and interpret Arizona Revised Statutes (ARS Title 28), Federal Regulations (CFR Title 49), MVD rules, policies, and procedures related to the CDL program.

May be required to travel.

Job Duties :

• Conduct written and road exams for Class A, B, C, D, and G licenses; perform inspections of commercial vehicles and their components, including diesel and gasoline engines, air brake systems, hydraulic brake systems, coupling systems, and instrumentation systems;
• make pass / fail determinations and issue CDL; participate in drafting and redrafting of State statutes and / or federal regulations;

coordinate with private industry, school districts, and other governmental agencies to set up and administer group CDL testing on or off-site.

Assist MVD offices with various services and support.

• Interpret ARS, federal regulations, rules, policies, and procedures related to the CDL program for application or program requirements and education of the public;
• respond to technical inquiries from MVD offices, private industry, school districts, and other government agencies; conduct CDL Program communications with the public for needs assessment, public input and to respond to public inquiries and comments;

rotate and fill in positions as needed, including CSR duties.

• Respond to private and commercial customer inquiries related to regular Driver License and Commercial Driver Licenses using State ARS Title 28, CDL Policy, and FMCSA requirements;
• research various licensing records, CDLIS records, and PDPS records on PC terminal databases, to obtain needed information;
• will routinely respond, correspond and / or research out-of-state customers to check eligibility with other states' CDL Programs;

work in partnership with our CDLIS and PDPS Help Desk on difficult driver records.

• Conduct regular written, vision, and road tests (Class-D) when requested by the Medical Review Program for an SPE or MVD Hearing Offices to do a re-examination;
• must be able to reinstate DL and CDL records; these tasks involve extensive use of PC terminal, calculator and Armani cash drawer, as well as knowledge completion of Phase I and II;
• provide CDL training for other MVD employees; participate in Federal Audits and continuing education to maintain and upgrade skills;

prepare reports of program results and comparisons.

Knowledge, Skills & Abilities (KSAs) :

Knowledge of :

Extensive CDL Federal and State requirements, knowledge of CDL Class A, B and C requirements in order to administer CDL road, skills and written tests to CDL applicants

Medical Review requirements and Special Performance Evaluation (SPE) requirements

Commercial vehicle inspection procedures and equipment requirements including Gross Vehicle Weight Rating requirements and procedures

ARS Title 28, Arizona Administrative Code (Rules), CDL Policy and Procedures and Federal Motor Carrier Safety Regulations CFR Title-49 as they apply to the commercial motoring public

Skills in :

Excellent customer service

Oral and written communication to prepare comprehensive, concise reports of the results for Special Performance Evaluations or various aspects of the CDL Program, as well as communicate with customers, coworkers, MVD offices and various external entities

Skilled in multiple computer programs and processes

A tremendous variety of equipment and a sizable body of state and federal regulations are involved in the performance of these duties

Ability to :

Operate a wide range of Class A, B and C commercial vehicles and to maintain a Class A CDL

Perform in the capacity of the applicants being examined

Perform all functions and duties of a CSR to assist when needed in the office and provide excellent customer service

To work outside the majority of the day, at times in extreme temperatures

Work in a changing environment to cover last minute assignments when needed;

Multi-task

Relate and work with a diverse range of people

Explain and interpret work related information in order to carry out policies and maintain cooperation

Must be able to travel

Selective Preference(s) :

The ideal candidate for this position will have :

4 years’ experience of DL transactions and reinstatements of records with customers

A high degree of PC Terminal experience reading DL records with problem resolution

2 or more years’ experience as a Certified CDL Examiner

DL Training Certified by MVD

DL Phase II reinstatement training

Pre-Employment Requirements :

Valid Class A CDL or must obtain a Class A CDL Permit upon hire and must obtain CDL credential within 6 months from date of hire and have completed the Driver License training with MVD and will have completed phase II reinstatements, and Road Test training for Class D Licenses.

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply :

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The Arizona Department of Administration offers a comprehensive benefits package to include :

• Sick leave
• Vacation with 10 paid holidays per year
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster / adopted child (pilot program).
• Health and dental insurance
• Retirement plan
• Life insurance and long-term disability insurance
• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

Mandatory participation in the Arizona Retirement System (ASRS) is required.