Field Service Tech II

Gaming :

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Ideal candidate will be located near Marlborough, MA.

Are you ready to level up your career? At Light & Wonder, we are committed to making the best games in the world. We are looking for smart, passionate, and creative people to join our team and help us transform the gaming world. We are a global, industry-leading gaming technology company that embraces challenge, fosters an inclusive culture, values integrity, innovation and winning, and is committed to developing and supporting its people. As a member of our award-winning Field Service team, you will be instrumental in installing, maintaining and troubleshooting our award-winning games at our customer sites. If you are ready to play... come join us and let's make games!

In this Customer facing role you will....

• Perform Preventative maintenance on EGM's (Electronic Gaming Machines), ETG's (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM's, and ETG's via diagnostic tests, software settings, and functional testing
• Navigate Management Terminal (MT) daily to verify EGM's status
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
• Complete required maintenance records in a clear and precise manner
• Complete detailed daily / weekly tech logs
• Adhere to L&W's Field Service established standards, policies, and procedures
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
• Ensures all tools and equipment used are kept in proper, safe, and working condition
• Stay current with all Light & Wonder Field Advisories and eLearning
• Review customer issues with management, and technical lead as they arise

Qualifications

Qualifications :

Education :

High school diploma or equivalent.

College level electronics training helpful.

Work Conditions : The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence / background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

Light & Wonder

is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law

, please click here for

EEOC Poster

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