Lead Front Desk Agent - Night Audit - The Hythe

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits

• Ski / Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus :

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary : This is the perfect position for someone looking for a more professional position who is looking to have days free and is able to work alone.

A focus on guest service is a must as this position is responsible for handling the operation of the Front Desk.

Job Specifications :

• Outlet : The Hythe
• Expected Pay Range : $23.00 - $25.99

Shift & Schedule Availability : Full Time, Year Round

Skill Level : Lead

Job Responsibilities include (but are not limited to) :

• Position is overnight and applicant must be willing to work alone.
• Ability to handle all guest billing issues quickly and accurately.
• Applicant must be able to valet guest vehicles and provide luggage assistance.
• Facilitate guest check-in and check-out, and provide general information.
• Professional appearance, excellent guest service skills, ability to multitask and strong verbal communication skills are required.
• Candidates with prior guest service experience in a fast paced environment preferred.
• Potential for long term professional development

Job Qualifications :

• High school diploma or equivalent - College Degree - preferred
• Valid driver's license - required
• MS Office proficiency - required
• Prior front desk experience is a plus.
• Able to communicate with guest, homeowners, and colleagues with diplomacy and tact
• Previous knowledge of the Resort is strongly preferred
• Able to communicate effectively in English, both written and verbal
• Proficient on property management systems (SMS, PMS, LMS) - preferred
• Flexible schedule including weekends and holidays is required

The expected pay range is $23.00 - $25.99. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 411450

Reference Date : 08 / 01 / 2023

Job Code Function : Front Office