CHANGE MANAGER

Company Overview

We're Lumos, a provider of 100% Fiber Optic Internet, Total-Home Wi-Fi, voice and streaming services across North Carolina, South Carolina and Virginia.

We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, small businesses and communities, backed by local, expert customer service.

An Internet built for that most hopeful of all things - the future. Because whatever the future holds, we make it faster.

Learn more at Lumos High-Speed Fiber Internet Provider in NC, VA and SC (lumosfiber.com).

The Position

Change can be challenging, yet you as a Change Manager make it easier by playing a pivotal role in organizational projects and initiatives, bringing more focus to the people side of change.

You are an expert at preparing, supporting, and equipping people to adopt and use changes in organizational structure, business processes, and systems.

You are a people-focused person that is comfortable leading conversations, developing strategic initiatives, and implementing systems : to minimize resistance, maximize adoption, and achieve results!

Duties & Responsibilities

• Conduct impact analysis, assess change readiness, identify key stakeholders from a people and process perspective.
• Create actionable deliverables for the core change management plans : Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan.
• Effectively communicate with project stakeholders.
• Identify, analyze and minimize risks, resistance to change.
• Enable the design, development, delivery, and management of important communications.
• Work with trainers to develop programs that help employees understand and adapt to change.
• Define and measure success metrics and monitor change progress.
• Work with project managers and technical teams to coordinate and integrate change management activities into project plans.
• Manage product and development plans with internal and external teams to ensure alignment with company objectives.
• Monitor the effectiveness of organization change management activities; propose actions that resolve any obstacles.
• Provide clear, streamlined, written and oral readouts as relates to milestones, status, risks, achievements, processes, methods, technologies and proposed solutions.
• Develop and maintain effective professional relationships with internal and external contacts and vendors at all levels.
• May occasionally require flexibility in availability outside of regular business hours to meet project deadlines and business needs.

Qualifications

Education : High School Diploma required. Bachelor's degree preferred.

Experience : 3+ years' experience managing end to end change in people, processes, and business systems; Hands-on experience identifying change problems at an early stage and effectively solving;

Proven experience in working in project teams and executing a change program; Change management certification a plus (PROSCI, ITIL, etc).

Key Competencies

• Accuracy and attention to detail.
• Professional demeanor.
• Ability to work effectively in team settings and across disparate teams.
• Aptitude for learning new technologies and concepts.
• Proficient time management abilities.
• Ability to manage multiple activities and responsibilities simultaneously.
• Exceptional oral and written communication skills.
• Strong organizational and problem-solving skills.

Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.

We have :

• Comprehensive health, dental, and vision coverage.
• Competitive compensation packages, including bonus options for eligible positions.
• Paid Time Off and 12 Paid Holidays / Personal Days.
• Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
• 100% employer-paid life and disability insurance.
• Employee Assistance Program (EAP) with access to professional support for life's challenges.
• 401K plan w / up to 5% employer contribution and a self-directed brokerage option.
• Wellness program offering education and cash incentives for gym attendance and nutrition programs.
• Employee referral bonuses.
• Discounts on Lumos Fiber Internet for employees who live in our service areas.

Lumos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are proud to be an EEO / AA employer M / F / D / V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Other details

• Job Family Infrastructure and Supply Chain
• Pay Type Salary

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