Product Support Engineer (Remote)

The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future.

Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive.

The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.

Join our team as the expert you are now and create your future.

Position Summary

As a Product Support Engineer, you will provide deep technical support to the Software Engineers, System Administrators, and Business Analysts who use our Research Suite software.

This includes supporting Huron’s software through remote web session utilities, phone calls, and email communications. In addition, your day to day could include the following :

• Assisting with researching, analyzing, and resolving client reported issues;
• Identifying product areas causing the most support burden and working with the Huron Engineering teams to fix issues;
• Consulting with clients and Huron Services teams on proper hardware and software configurations;
• Continually improving internal support processes through development of new tools and job aids;
• Assisting with 24 / 7 on-call support coverage as needed.

You’ll be part of Huron Digital for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.

Qualifications Required :

• U.S. work authorization is required
• Bachelor’s Degree in a computer science related field or equivalent work experience
• 1-3 years of experience working in a customer or internal software support position
• Experience reading and writing object oriented code, HTML, CSS, XML, & JSON
• Experience supporting enterprise class, multi-tier web applications
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio
• Ability to work independently and in remote team environments
• This position is remote, no travel required
• Occasional off-hours, on-call support shifts

Preferred :

• Experience developing with JavaScript
• Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output
• Familiarity with .NET and C#
• Familiarity with source control concepts
• Strong written and verbal skills

The estimated base salary for this job is $60,000 - $80,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting.

The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel.

This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy.

Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $64,800 - $89,600.

The job is also eligible to participate in Huron’s benefit plans which include medical, dental and vision coverage and other wellness programs.

The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

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Posting Category

Education

Opportunity Type

Regular

Country

United States of America

Please ensure you read the below overview and requirements for this employment opportunity completely.

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Remote working / work at home options are available for this role.