Customer Service Representative
The Customer Service Representative will provide outstanding service to our customers by responding to a high level of inbound customer calls, inquiries.
The CSR's will actively engage customers to ensure complete understanding of the issues and provide accurate and efficient responses in a prompt, respectful and courteous manner.
This role will act as the primary liaison to the clients and build critical relationships to assure customer satisfaction.
Communications are primarily by way of telephone and email.
Responsibilities :
- Handle incoming calls and emails from customers, addressing their queries, providing product information, and resolving issues promptly.
- Ensure timely and accurate order processing.
- Establishes and maintains cordial customer relations through telephone contact
- Work with customers, sales reps and sales management over the phone and email.
- Execute contract maintenance and inform customers of pricing contract changes
- Strong organizational and time management abilities, with the capacity to handle multiple tasks and prioritize effectively.
- Process purchase orders and order restock of inventory.
- Managing order processing for customers using proprietary order-entry systems.
- Work with our technical support and collection personnel to expedite orders and resolve customer problems.
- Maintain relationships, gather feedback, and follow up with customers to ensure customer satisfaction.
- Other duties as assigned
Requirements :
- Must have the ability to handle large volume of inbound calls
- Must have the ability to maintain cordial customer relations
- Effective working in teams to achieve the department's objectives
- Strong decision making, problem resolution and creative thinking skills
- Microsoft Office including; Word, Excel, and Outlook preferred.
- Great follow up skills, excellent verbal and written communication skills
- Ability to write legibly with correct spelling, grammar, and punctuation
- Self-starter.
- Must have strong organizational skills
- Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
Benefits :
- $35 - $50 per hour
- Medical, Dental, and Vision offerings
- On-the-job training
- Full Time / Part Time / Work From Home
- Flexible schedule
- Paid Holidays and Personal Time Off
- Weekly Direct Deposit
- Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
- 401(k) with match
- Referral program
- Pre-Paid Legal and Employee Assistance Programs
Customer Service Representative (Work from home)
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first. Ability to listen to and underst...
Customer Service Representative Fueler/Washer
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you’ll do exactly that. Why join Penske as a Customer Service Representative, you ask? It’s simple. Excellent customer service and communication skills. You will be...
Customer Service Representative (Loan Consultant II)
Cash handling; computer skills; customer service skills. The role of Loan Consultant II is to provide exceptional customer experience while providing personal loan solutions. This position focuses on building a customer base through sales, loan extension and merchant referrals. Role success will be ...
Customer Service Representative
Dental Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Uses customer service threshold framework to make financial decisions to resolve...
Customer Service/ Sales and Front Desk Representative
Provide WOW! Customer Service to our members. Whether you are in the pool leading instruction for our swimmers or warmly greeting our members in our tropical lobby as a front desk representative, you are making an impact. ...
customer Service Representatives
Kelly® is looking for a Customer Service Representative to work at a premier company in Madison, WI. What’s a typical day as a Customer Service Representative? You’ll be:. Have experience providing customer service to international customers. Apply to be a Customer Service Representative today!. ...
Customer Service Representative
Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred. As such, they are accountable for delivering superior customer service...
Customer Service Representative (Loan Consultant II)
At Lendmark Financial Services, we believe the success of our company is specifically attributable to the quality of our employees and their commitment to our customers. Cash handling; computer skills; customer service skills. We value each customer and understand that people want to do business wit...
Senior Customer Service and Sales Representative (Flex Office/Home)
As a Senior Customer Service and Sales Representative, you will be working a senior level role that provides support to customers (insureds, clients, advisors, partners and agencies), as well as internal and external business partners. Independently serves as first point of contact for customers (in...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...