PATIENT SERVICES REPRESENTATIVE (FULL TIME DAYS)
Summary
Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children's Hospital Vanderbilt at Williamson Medical Center.
Williamson Health offers comprehensive in-patient and out-patient services. We have more than 825 providers representing over 70 medical specialties and sub-specialties.
Williamson Health is a system where your talents will be valued and your skillset expanded. We are rooted in our promise to world-class, compassionate care for the residents of Williamson County and surrounding communities, taking exceptional pride in serving our community.
We're committed to empowering our employees to work in innovative ways and reserve time and space for curiosity, laughter and creativity.
We value and support the diversity and cultural differences among one another and are committed to upholding an inclusive environment that appreciates the uniqueness of all individuals.
Our values are at the heart of everything we do : respect for every individual, the health and total well-being of all people, human compassion and integrity.
These shape who we are as an organization and are essential for delivering the highest level of culturally competent care and treatment of every patient, family member, visitor, physician and employee.
Williamson Health is pleased to offer a comprehensive benefits program, that offers you choice and flexibility, so you can take charge of your physical, financial, and emotional well-being.
o Medical, Dental, Vision
o PTO
o Retirement Matching
o Tuition reimbursement
o Discount programs
o FSA (Flexible Spending Accounts)
o Identity Theft Protection
o Legal Aid
Williamson Health is an equal-opportunity employer and a drug-free workplace.
POSITION SUMMARY
This position provides support to Bone and Joint Institute of Tennessee by answering patient calls, setting patient appointments, maintaining records and providing customer service.
POSITION REQUIREMENTS
Formal Education / Training :
High School graduate or equivalent.
Workplace Experience :
At least one year medical office experience and ability to communicate well
Equipment and Skills Training :
Competent in the use of computers, printers, facsimile machines, copy machines, business phones, document scanners and other office equipment and supplies.
Physical Environment :
Office environment.
Physical Effort :
Must be able to sit, stand, communicate in English, both verbally and in written form, squat, reach overhead, operate a computer / keyboard and heard instruction as appropriate.
PERFORMANCE STANDARDS
- Schedules appointments appropriately in Allscripts and Meditech
- Maintains current patient information such as demographics and insurance
- Provides simple medical advice under the direction of the physician
- Provides patients with info on HIPPA and insures compliance
- Maintains patient records
- Insures patients are informed of changes with providers schedules
- Has the ability to work independently
- Is able to perform task with limited questions or guidance from co-workers or team lead
- Consistently verifies patient insurance information
- Follows scheduling instructions
- Performs duties with limited scheduling errors
- Maintains open line of communication with all staff
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