Overview
As a member of the Event Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime.
In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, and greeter.
You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience.
Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere!
This role pays an hourly wage of $13.50 to $14.50.
Benefits for PT roles : 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
EVERGREEN ROLE : Applications are accepted on an ongoing basis; there is no application deadline
About the Venue
The Rio Rancho Events Center (RREC) located in Rio Rancho, New Mexico is a 7,000 seat multi-purpose facility which opened its doors in October 2006.
The RREC leads the field among venues in New Mexico and is home to the New Mexico Runners Major Arena Soccer League team and the Duke City Gladiators Indoor Football League team.
With 165,000 square feet of extended floor space, the Rio Rancho Events Center is ideal to host concerts, sporting events, family shows, conferences, banquets, and cultural programs.
The arena features a single concourse, and has 27 suites and 4 party suites, as well as a large club lounge for dinners and parties.
Responsibilities
- Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
- When gates open, welcome our fans with a great smile and helpful attitude
- Scan event tickets ensuring that the proper ticket is being used to gain entry
- Assist fans in locating their ticketed seats
- Being alert and proactive to potential hazards and reporting incidents when they occur
- Monitor your assigned area for issues and opportunities to make lasting memories for our fans
- Respond to all guest concerns / complaints promptly and in a professional manner
- Assist guests in ADA accessible seating sections
- Enforce all building policies and procedures to ensure a safe environment for all guests
- Manage the foot traffic flow of large crowds
- Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.
Qualifications
- Experience in a hospitality or entertainment environment is preferred but not required
- You must love working with and helping people.
- Ability to stand for long periods of time.
- You must be able to maintain a POSITIVE attitude while handling difficult situations.
- Flexible schedule to include nights, weekends and holidays as needed.
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