Responsibilities :
- Serves as transplant patients primary scheduling point of contact.
- Coordinates patients' appointment schedules (, contacts patients to confirm appointments, set up return appointments);
mails new information to new patients containing directions, appointment confirmations, and required releases.
- Calls patients to remind them of their appointments.
- Initiates and retrieves medical records and source documents as requested.
- Serve as administrative support for transplant education classes or other events. On site support for the onsite class required.
- Routes calls and responds to voicemails in a timely manner.
- Verifies external referrals to the UI Health Transplant program
- Under the direction of the registered nurse, composes various patient correspondence such as letters of medical necessity, UNOS listing letters, patient itineraries, letters of interests, etc.
- Reviews and monitors efficiency of EPIC scheduling work queues to ensure accuracy, completeness, and timeliness of patient scheduling.
- Under the direct of the registered nurse, composes various dialysis center and referring provider correspondence letters
- Ensures administrative fields are accurate and up to date in EPIC Phoenix
- Monitors workflow; trains new staff; is responsible for training permanent, temporary, and backup coverage in all phases of reception work
- Assists in workflow changes in current operating procedures or suggests the development of new ones; collaborates in building procedure / policies in transplant program scheduling procedures.
- Cross trained to other clerical teams within the department.
- Other duties as assigned.
- Perform other related duties and participate in special projects as assigned.
Minimum Qualifications Required :
Any one or any combination totaling two (2) years (24 months), from the categories below :
A. College education with coursework in a medical or para-medical field such as nursing assistant, medical assistant, or medical secretary and / or business fields such as business, finance, computer science, public administration, or social science, as measured by the following conversion table or its proportional equivalent :
30 semester hours equals one (1) year (12 months) Associate’s Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months)
B. Work experience comparable to that performed at the Medical Office Associate level or in other positions of comparable responsibility.
Preferred Qualifications :
- Bilingual language skills with the ability to read, write, speak and translate Spanish / English
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