Sr. Project Manager (Remote US)

Advantages Of Joining Employer

• Opportunity to work with a fast-growing global leader in unified software support and services
• Chance to empower organizations to extract more value from their software investments and fuel growth
• Work with a diverse range of clients, from financial and manufacturing companies to government agencies
• Chance to be part of a team that consistently earns best-in-class customer satisfaction ratings
• Opportunity to work in a culture that values innovation, growth mindset, and community service efforts

Position Summary

• Employer is seeking a Sr. Project Manager for their Global Managed Services Operations team
• Remote role that can be based anywhere in the US
• Sr. Project Manager will focus on relationship building and strategic alignment between project portfolio and business strategy
• Responsibilities include managing risks, providing accurate project and portfolio status updates, and contributing to solution designs
• Sr. Project Manager will also work on improving project and portfolio methodology efficiency and effectiveness

Essential Duties And Responsibilities

Drive ServiceNow strategy :

• Ensure strategic alignment between project portfolio and business strategy
• Manage risks and provide accurate project and portfolio status updates
• Contribute to solution designs to achieve project milestones
• Improve efficiency and effectiveness of project and portfolio methodology

Project Management

• Deliver all projects on-time, within scope, and within budget
• Develop project scopes and objectives involving relevant stakeholders
• Develop a master project plan to track status of all active projects
• Use verification techniques to manage changes in project scope, schedule, and costs
• Measure project performance using appropriate systems, tools, and techniques

Relationship Management

• Manage relationship with the business, IT, and other internal stakeholders
• Perform risk management to minimize project risks
• Create and maintain comprehensive project documentation

Qualifications / Skills / Experience

Experience :

• Minimum of 10 years of IT experience
• Minimum of 8 years as a Project Manager
• Minimum of 5 years managing integration projects
• Experience integrating ServiceNow with other Service Management systems
• ITIL V3, V4 Certifications are a plus

Skills :

• Proficient at building relationships and gaining influence with peers, leadership, and internal teams
• Strong personal soft’ skills such as empathy, listening, mirroring, and communicating in different methods
• Excellent written and verbal communication skills
• Skilled in developing plans to address risk / weakness and recommendations for process improvements
• Skilled in developing and maintaining standard business processes and workflows
• Strong technical aptitude or background to understand diverse and complex projects and business operations
• Enable a culture of continuous improvement and champion root cause analysis
• Lead by example and demonstrate a can-do attitude to develop a culture of teamwork
• Strong analytical skills with the ability to detect patterns and analyze data
• Ability to creatively solve problems with limited resources and input

Education

BS / BA degree preferred or equivalent experience in computer science, IT, or engineering

Additional Information

• Employer is an affirmative action-equal opportunity employer and complies with all applicable laws
• Comprehensive compensation and benefits package offered
• Hiring Company Foundation supports community service efforts

Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.

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Remote working / work at home options are available for this role.