JOB DESCRIPTION
The Commercial Manager manages a staff of regionally aligned Underwriting Associates and is accountable for the business results through rate achievement, retention, profitability, analysis and portfolio management of a renewal book of business.
Under general management direction, works within broad limits of authority requiring a high degree of technical complexity and coordination.
Essential Duties & Responsibilities
Manages the work activities, performance and development of subordinate (UA) staff who support a team of Underwriters.
1. Coaches, leads and develops territory Underwriting Associates and participates in the onboarding of UAs and development of underwriting training including granting of underwriting authority.
2. Makes recommendations on underwriting policy and pricing strategy to management. Collaborates with stakeholders such as regional / territory management, Operations, UW Shared Services for process enhancements and efficiencies.
3. Reviews and manages the application of underwriting policy and pricing for all risks within an assigned book of business along with documentation requirements.
4. Develops business report acumen and prepares and presents operational reports to management as needed.
5. Drives regional and territory initiatives and business strategies ensuring UAs adhere to role responsibilities and process and workflow expectations.
6. Develops, maintains and cultivates territory agency, broker and business unit relationships to ensure positive and profitable outcomes.
7. Keeps current on state / territory issues and regulations, industry activity and trends. May participate in industry trade groups.
8. May perform additional duties as assigned.
Skills, Knowledge & Abilities
1. Ability to effectively lead, coach and develop Underwriting staff.
2. Advanced technical expertise, underwriting skill and knowledge of insurance and underwriting principles, practices and procedures.
3. Strong communication, negotiation and presentation skills. Ability to effectively interact with all levels of CNA's internal and external business partners.
4. Advanced analytical and problem solving skills, with the ability to manage and prioritize multiple projects.
5. Ability to deal with ambiguous situations and issues.
6. Creativity in resolving unique and challenging business problems.
7. Ability to achieve business goals and objectives.
8. Knowledge of Microsoft Office Suite and other business-related software.
Education & Experience
1. Bachelor's degree or equivalent experience. Professional designations preferred.
2. Typically a minimum of five years underwriting or equivalent experience.
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