Customer Experience Associate
VirtualVocationsAkron, Ohio, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Experience Associate to support its growing Customer Experience function.
Key Responsibilities
Address and resolve customer support issues through various channels, including phone, email, and live chat
Learn and manage internal systems and processes to resolve user issues
Act as the voice of the customer, providing feedback on common issues and trends
Required Qualifications
1-3 years in a customer-facing role
Proficiency with G Suite and Slack
Strong organizational skills and ability to track multiple issues / projects
Comfortable reviewing and analyzing basic data
Self-starter with a proactive approach to challenges
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Customer Experience Associate • Akron, Ohio, United States
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