Job Description
Job Description
Job Title : Receptionist
Location : The Highlands on the East Side Providence, RI 02906
Hours : Part Time available weekends and fill in for vacations
Job Description :
Responsible for operating telephone / communication center and serving as the information / referral center for all residents, staff, and departments.
Provides services and support to staff in a manner that meets or exceeds community expectations.
Duties and Responsibilities :
The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.
- Answers incoming telephone calls in a cheerful and marketing-oriented way, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers general questions about the community and provides callers with address, directions, and other information and refers other specific questions to appropriate staff.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Receives, sorts, and routes mail, and maintains and routes publications.
- Maintains copy and fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary.
- Performs other clerical duties as needed, such as filing, photocopying, and collating.
- Collects rent checks from residents and family members and provides needed information to Business Office Manager.
- May perform other duties as assigned.
Minimum Qualifications :
- High school diploma or general education degree (GED); or one to three years related experience and / or training; or equivalent combination of education and experience.
- Able to read and comprehend instructions, short correspondence, and memos. Able to write correspondence. Able to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
- Able to operate : telephone, copy / fax machine. Able to work various schedules and shifts as needed.
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