Customer Service Representative

Job Description

What’s Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers.

Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That’s Nice, But What’s the Job?

In short, we are looking for a motivated individual to create long term solutions to help customers maintain the quality of their loan while providing excellent levels of customer service.

In long, you will :

• Provide excellent customer service to customers who need assistance in meeting their contract obligations due to unexpected financial obligations
• Contact or attempt contact with customers who are delinquent
• Collect past due payments and negotiate payment plans while maintaining positive relationship with customers
• Maintain positive working relationships with the Loan Servicing team
• Meet or exceed production goals
• Performs other related duties as assigned

So What Kind of Folks Are We Looking for?

• Agile in a fast-paced environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
• Plays well with others. You will be working in a high-functioning team environment. We work together in order to win together.
• Love of listening. We need folks that listen with the intent to understand, not just reply.
• Timely. We don’t believe in being "fashionably late". You’ll need to adhere to regular and predictable attendance.
• Level headed. You’ll need the ability to maintain personal composure when confronted with a difficult situation.
• Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
• Positive emotional resilience. Problems will arise. We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

The Specifics.

• 2+ years of experience in collections, customer service, sales, or retail industry
• Professional and persuasive communication and negotiation skills.
• Value and embrace diversity.
• Required to work a flexible schedule including evenings and Saturdays.
• Located on-site in our exciting contact center in Mesa, Arizona.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well money matters!
• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!
• 15 Days of PTO and 8 Paid Holidays. Not just lip service : we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this : 90% of our rockstar employees say they feel right at home here.

We could spend a lot of time having you read about ALL our awards, but we’ll save time (and practice some humility) just naming a few others;

Comparably Awards : Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest Employers (okay, we’ll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.

Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!