At the Hiley Automotive Group, we know to be best-in-class in the industry and to succeed that we need the best people.
That's why we are committed to hiring top talent who can help us to curate exceptional experiences for our customers.
We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement.
Benefits
- Medical and Dental
- Paid Time Off
- Competitive Pay and Bonus Structure
- Life Insurance
- Professional Development
- Holiday Pay
- 401(k) available at most locations
- Merit increase after 90 day probationary period, upon passing your evaluation
Responsibilities
- Answer customer calls and establish follows-up with service appointments.
- Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
- Provide customers with initial product information and direct them to the appropriate dealership resources.
- Follow up with missed appointments
- Participate in team and process development sessions keeping positive relationships with teammates, sales teams and dealership management.
- Utilize BDC tracking system daily.
Qualifications
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills, including Word, Excel and Outlook (and preferably dual-screen experience)
- Able to work any days / hours the BDC is open
- Automotive knowledge a plus
We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Bi-Lingual English/Spanish Customer Service Representative for Busy Multi-Dealership BDC
We strive to provide our associates with meaningful and challenging work, an engaging and collaborative environment, recognition for performance and opportunities for growth and advancement. Provide customers with initial product information and direct them to the appropriate dealership resources. T...
Customer Service Representative | Fort Worth, TX - Hiring Immediately!
Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. Mon - Fri | Available for a schedule from 7a 7p (8hr shift) | Training 100% on-site for 2-4+ weeks. Are you someone looking to advance your caree...
Remote Healthcare Customer Service Representative
A company is looking for a Customer Service Healthcare - Audits 100% Remote in North Carolina. Key Responsibilities:Handle a high volume of outbound calls to healthcare providersUtilize a call script and questionnaire to complete audits for Medicare and MedicaidNavigate through multiple computer app...
Medical Customer Service Representative - $17.00 per hour
CornerStone Staffing is seeking excellent Customer Service Representatives! We are currently seeking candidates with medical experience to work for an excellent Healthcare company in Fort Worth!. Customer Service Representative. West Fort Worth (Clearfork area) - Will train on site for 2 weeks then ...
Bilingual Customer Service Representative
A company is looking for a Bilingual Customer Service Representative (Spanish and English) in a remote position in the US. Key Responsibilities:Talk with customers, agents, and clients to address insurance-related inquiries and issuesAssist customers with problem resolution to ensure compliance with...
Customer Service Representative - Intuit (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic i...
Customer Service Representative (Part-time)
Work from Home Survey Taker (Side Gig) We are looking for people who are motivated to participate in paid research across the country and local areas. This is a great way for you to make extra income at home as data entry clerk. If products or services are provided, you must actually use them. ...
Customer Service Representative - TurboTax (Remote)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Lead Generation (the action or process of identifying and cultivating potential customers for a business products or services). To be successful i...
Customer Service Representative/ Travel Assistant
A genuine passion for travel and a commitment to curating unforgettable experiences for customers. Currently, we're in search of a Remote Group Travel Customer Service Representative to join our dynamic team. Our company is a forward-thinking travel enterprise specializing in crafting unforgettable ...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. We're looking for individuals with excellent communication skills an...