Real Estate & Facilities Manager, Puget Sound, Global Real Estate and Facilities

The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space & occupancy planning, capital investment program management and facility maintenance and operations across multiple countries.

We partner with suppliers to ensure quality, innovation and scalability with Amazon’s business and utilize customer driven feedback to continuously improve and exceed employee expectations.

This position will be responsible for the Real Estate and Facilities of Amazon’s Bellevue portfolio reporting to the AMER- Area 1, Sr.

Facility Manager. The Real Estate & Facilities Manager ( Area Manager ) must operate as a true partner to business leaders, finance, D&C, Occupancy Planning, HR, IT, PR, Procurement and other functional areas.

They must demonstrate a sense of urgency, bias for action, attention to detail and be comfortable operating in both the strategic and tactical levels, simultaneously acting as an internal ambassador, educator, analyst, solutions architect, and implementer.

The Area Manager is an experienced and vibrant professional who excels within an entrepreneurial culture providing vision, leadership, and communication.

Having passion for Business Partnering is key as well as a good insight and operational experience in Property and Facilities Management Operations with an excellent and in-depth knowledge of in financial budgeting.

This individual also has experience developing, implementing and managing a number of scalable programs and is an excellent communicator.

The Area Manager is responsible for building relationships within the wider GREF team both, with key vendors and internal business partners is critical as is the ability to operate within a fast-paced and complex environment.

One of the primary roles is to be the a parter to Amazon’s growing teams across this geographic region, earning their trust and building sustainable solutions for our workplace.

This role requires that the Area Manager knows each of their sites and key customers (businesses) within the Area and all of their key details, complexities and required critical dates and events to ensure a comprehensive understanding of the lease, the landlord, the sites key strengths, issues, compliance needs and any critical decisions and recommendations from a portfolio management perspective.

The Area Manager will work closely with and be responsible for coordinating all colleagues and partners (i.e. Project Managers, IT, Security, etc.

to align on the project delivery and ensure successful delivery.

Overall Responsibility

• Ensures all facilities and programs are operated and maintained in alignment with established standards and procedures.
• Further develops standards and procedures as business and customer needs evolve;
• Build strong relationships with key business stakeholders by monitoring and listening to feedback, delivering bespoke reporting for business critical elements for example occupancy, new site launches and facility improvements.
• Ensure that the buildings for which responsibility is held are presentable, clean, safe and an acceptable environment for occupants and visitors.
• Manage third-party contractors / vendors engaged in operating and maintaining properties;
• Ability to oversee and manage budgets. Conducts business analysis of financial reports;
• Comfortable with legal terms and structures for standard commercial contracts and leases.
• Conducts site inspections, facility audits, work order progress reports, and other related reports;
• Ensure that the Facilities Management and Real Estate Services are performed and delivered in accordance with contracts, proposals and strategies.
• Supports special projects and strategic initiatives for the portfolio;
• Collaborate with cross-functional partners such as HR, IT, PR, Corporate Security, Safety / Emergency Preparedness, Business Assurance, and Business Continuity;
• Participate in any site level crisis including local FM, Stakeholders, HR, GREF Leadership, BAC, ACS, Business Continuity (risk / legal when required);
• Responsible for managing portfolio-wide program operations such as reception, food, mail / post services, moves / adds / changes, and post-occupancy-projects
• Responsible for overseeing operations-based projects
• Report all matters relating to the sites, risks, projects, budgets and details to the AMER Area 1 Sr RE&FM when needed to and as agreed in the reporting cadence and structure.

Key job responsibilities

• Ensures the GREF vision, standards and policies are implemented, managed and adhered to. Drive timely crisp decisions and audit frequently to ensure delivery.
• Provides strategic direction to facilities management teams (direct reports and outsourced vendor teams) who oversee facilities operations of area / locations / sites.
• Establishes priorities, drives improvements that are quantified with metrics, and influences resource allocation.
• Participates in any site level crisis including local FM, HR, Business Assurance Centre (BAC), Corporate Security, Business Continuity (risk / legal when required)also establishes and maintains open, positive relationships with team and customers (Amazon employees)
• Builds relationships with key business stakeholders by monitoring and listening to feedback, delivers bespoke reporting for business-critical elements including occupancy, new site launches and facility improvements.
• Ensures that the buildings for which responsibility is held are presentable, clean, safe and an environment for occupants and visitors.
• Ensures that the Facilities Management and Real Estate Services are performed and delivered in accordance with contracts, global and regional KPIs
• Ensures that all relevant financials by are / country, building and projects are aligned with budgets, compliance and specific timelines.
• Effectively manages escalations, correction of errors, demonstrating sound judgment in making required trade-offs between business opportunity vs. resources.

About the team

The Global Real Estate and Facilities (GREF) team provides real estate transaction expertise, business partnering, space & occupancy planning, capital investment program management and facility maintenance and operations across the globe.

We partner with suppliers to ensure quality, innovation and scalability with Amazon’s business and utilize customer driven feedback to continuously improve and exceed employee expectations.

The Global RE&F vision is to provide the best workplace and community experience for our customers, colleagues and the planet.

We are open to hiring candidates to work out of one of the following locations :

Bellevue, WA, USA

BASIC QUALIFICATIONS

7+ years of real estate management experience

Bachelor's degree or equivalent

PREFERRED QUALIFICATIONS

• Experience making business recommendations and influencing stakeholders
• Experience owning strategy, end to end delivery, and communicating results to senior leadership
• Experience using data and metrics to determine and drive improvements
30+ days ago