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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
Qualified candidates for this role will reside in either Georgia, North Carolina or Florida for book of business
The Senior Account Manager will service strategy to ensure renewal and growth of business and retention of members for assigned accounts on Aetna's Southeast Public Sector & Labor Team.
Fundamental Components :
- Achieves individual growth / retention targets and customer satisfaction levels.
- Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna.
- Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems.
- Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased.
- Proactively identifies potential service issues and takes steps to resolve those service issues that arise.
- Takes the lead on management of the integration of clients and Aetna's internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel.
- Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.
g., HIPAA, health disparities).
Required Qualifications
Must be willing to travel for clients located in North Carolina, Georgia, and Florida, and reside in the Southeast (Florida, Georgia, North Carolina market).
Must be licensed to sell Life, Health products in the state where you reside. If not currently licensed, this will be required within 60 days of employment effective date and prior to compensation eligibility.
BACKGROUND / EXPERIENCE desired :
5-10+ years sales and / or account management experience. Proven track record of maintaining customer accounts through exceptional service.
Must be detail-oriented.
Education
Bachelor's degree or equivalent experience.
Pay Range
The typical pay range for this role is :
$54,300.00 - $132,600.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.
CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.
As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.
Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
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