Computer Support Associate
Job Title : Computer Support Associate
Worksite Address : 1100 13th Ave, East Moline, IL, USA 61244
US CITIZENS ONLY
Work Arrangement : Onsite
Job Description :
To provide onsite deskside Tier 2 support performing the following duties
Job Duties :
Performs / monitors standard processes or operations that are highly stable and / or relatively consistent in how to fix.
TYPICAL EXAMPLES : imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and / or distributing information. Has some breadth, depth and / or frequency of interaction with external contacts.
Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
- Responsible for effective e-mail communications and ability to create and maintain basic
- documents / records : TYPICAL EXAMPLES : contact lists process logs problem incidence reports customer information updates exterior ship orders inventory, maintenance or other service records handling standard facilities administration requests
- Responsible for recognizing problems with the processes / operations supported. Is responsible for resolving those problems with pre- established and documented solutions.
Is responsible for reporting to others those problems that fall outside the scope of established procedures.
- Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
- Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES : understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements :
- Knowledge of computing and networking concepts and fundamentals
- Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered.
Education Requirements :
Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent.
Additional Information :
- This is a 3rd Shift, ONSITE position. Candidates should have some flexibility to accommodate shift rotations
- Metatarsals are required on the first day.
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