A company is looking for a Head of Customer and Program Experience to oversee customer satisfaction and growth initiatives.
Key ResponsibilitiesOversee the customer relationship value chain, including onboarding, issue resolution, and account growthDrive customer utilization and upsell opportunities for existing accountsIdentify gaps in the customer journey and implement strategies to enhance the experienceRequired Qualifications5 - 10+ years of experience in program management or customer success within the eMobility industry5 - 10+ years serving as the lead contact for strategic clientsExperience with CRM tools, preferably HubSpot or ZendeskUndergraduate degree or equivalent preferredExperience in corporate sustainability initiatives or the energy / transportation sectors is a plus
Head of Customer Experience
Visitt is seeking a dynamic and experienced Head of Customer Experience to lead our growing team. Serve as the voice of the customer within the organization, advocating for customer needs in product development and service improvements. In this critical role, you will oversee client onboarding, proj...
Head of Customer Sucess
We are looking for a Head of Customer Success to lead and grow our customer success and customer support teams. Proven experience leading a customer success or customer experience team in a fintech or tech environment, plus points for consumer facing fintech or enterprise platform experience. Design...
Head of Existing Customer Marketing Strategy (C14 / SVP)
The Head of ECM Strategy is responsible for developing the next generation of ECM Marketing strategy for Citi, taking into account competitive views, deep analysis of performance and results across all channels and the needs of each business. The Existing Customer Marketing (ECM) team within this or...
Head of Implementation & Employer Growth (Customer Success)
You’ll report into our VP of Operations, benefitting from collaboration with our Ops and Customer Support functions with deep knowledge of how our product works. As Clair gears up for our next phase of growth, we are looking for a leader for our Employer Implementation and Customer Success functions...
Head of Customer Success
Reporting directly to the CEO, the Head of Customer Success will lead the charge in scaling the function, leading the team, and building strategies/programs to make our customers successful. We aim to turn all customers into advocates, and the Head of Customer Success will play an integral role in t...
Head of Agency, Google Customer Solutions
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. You anticipate how decisions ...
Head of Customer Success
As a Head of Customer Success at DraftWise, you will be the strategic leader and driving force behind Customer Success at DraftWise. You will oversee and mentor a team of Customer Success Managers, ensuring they deliver exceptional experiences that foster long-term customer relationships, drive rene...
Head of Customer Performance Operations
Reporting to the Chief Technology Officer, the VP of Customer Performance Operations is responsible for operationalizing a cross-functional team of stakeholders whose purpose is to retain and grow the revenue of Fastly’s top customers. Fastly’s edge cloud platform enables customers to create great d...
Director of Customer Success- Ad-Tech Experience Required
Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV Washington Post: Your k...
Head of User Experience
Enfusion’s Product Management team is looking for an experienced Director of User Experience to lead our efforts in creating a world-class user experience for our digital products. Enfusion’s Product Management team is responsible for guiding the development of products and services that meet the ne...