Communication Manager

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Candidate must be Bilingual (English and French).

Position Overview :

We’re looking for a Communications Manager to join the North American Marketing team. The successful candidate will be responsible for developing communications strategies and executing plans to ensure that strategic initiatives are rolled out effectively and in a way that supports the company’s transformation plans.

The ideal candidate is a strong writer and an expert in communications, with excellent judgment and a commitment to a results-oriented, people-oriented organization.

You have a knack for getting things done quickly and motivating others. You should demonstrate ingenuity, strategic thinking, creativity and a strong ability to foster engagement.

You must be able to build and maintain relationships at all levels of the organization and collaborate effectively with various stakeholders across the company.

Commitment to Internal Control :

The incumbent accepts the responsibility for establishing and maintaining the internal control system associated with the essential duties and responsibilities of the functional areas that the incumbent manages.

Essential Duties and Responsibilities :

• Develop and implement strategic and innovative communications tactics, messages and campaigns that bring awareness to the company and further establish key employees as thought leaders.
• Participate in the drafting, translation and development of a variety of content including press releases, blogs, articles, emails, presentations and speeches and participate in meetings with leadership.
• Manage, create content, and measure success for the company’s LinkedIn pages.
• Research and understand key business challenges, customer behavior, target audiences, and competitive activity that impacts the company.
• Build and maintain solid partnerships with assigned internal clients across the United States and Canada to better develop, coordinate, direct, and facilitate strategic communications designed to meet business goals.
• Assess the effectiveness of communication plans and drive continuous improvement.
• Develop an understanding of short- and long-term department goals and planned initiatives.
• Work with leadership to take the pulse of overall business activity to identify cross-marketing opportunities.
• Collaborate on a variety of special projects, as required.
• Stay up to date with the latest communications trends and propose new tools.

KPI’s (Key Performance Indicators) :

• Social media engagement and impressions.
• Press release total impressions.
• Award nominations.

Responsibility and Decision-Making Authority :

Act independently; Decision-making within Company policy.

Qualifications :

• Minimum of 5 years’ experience in a similar position, with a focus on B2B communications.
• Bachelor’s degree in communications, English, marketing or a related field.
• Experience as a dynamic and creative communicator with project management skills and proven competencies in content development.
• Excellent writing skills.
• Bilingualism : excellent spoken and written English and French.
• Ability to think and communicate clearly, articulate a clear perspective on complex matters and write concisely and eloquently.
• Experience in communications for the media, the Internet or any other technological medium.
• Proven track record of managing social media accounts to maximize reach and effectiveness.
• A strategic approach to problem solving, with the ability to anticipate potential challenges to the company’s reputation.
• Ability to exercise excellent judgment, especially under tight deadlines.
• A team player who values a collaborative environment.

Competencies :

• Creativity / innovation.
• Oral / written communication.
• Problem-solving.
• Decision-making / judgment.
• Ability to work in a team.

Tools and Equipment Used :

Personal computer, copier, phone, and other typical office equipment.

Working Hours :

Hours may vary and will require some evening work; frequently requires working 40-45 hours / week depending on business needs.

Travel :

Occasional travel related to attendance at industry seminars.

Physical Demands :

• Digital dexterity and hand / eye coordination in operation of office equipment.
• Light lifting and carrying of supplies, files, etc.
• Ability to speak to and hear customers and / or other employees via phone or in person.
• Body motor skills sufficient to enable incumbent to move from one office location to another.

The job description does not constitute an employment contract, implied or otherwise, other than an at will relationship and is subject to change by the employer as the needs of the employer and requirements of the job change.

The salary will be between $65,000.00 and $85,000.00 with an opportunity for a discretionary bonus.

The salary range is determined and based on internal equity, market data / ranges, applicant's skills, prior relevant experience and education.

Additional benefits :

• Medical, Dental, and vision plans.
• 401(k) and matching.
• Paid Time Off.
• Company Paid Life Insurance.
• Employee Assistance Program.
• Training and Development Opportunities.
• Employee Discounts.

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