Fountain Associate

Fountain Server Ghirardelli’s employees are the face of our company.

They set us apart from other retailers.

They are ambassadors of our brand and over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store in Ghirardelli Square into a dynamic department, with over 700 colleagues.

We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.   Scope of Responsibilities :

• Provide exceptional Guest service Maintain detailed knowledge of all products, pricing, and Company History Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.

Maintain the storerooms, coolers, and freezers in a clean and orderly fashion Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor / Manager Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition Properly Set Up, Maintain, and Break Down Fountain Area Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste Maintain the proper level and all required ice cream flavors Keep knowledge level current of all fountain products and their required preparation Work as a “Topper" or “Scooper" as needed Perform “Semi-Table Service" function as part of overall Guest Satisfaction Specific Knowledge and Skills :