Customer Service Representative (Onsite)
Job Title : Customer Service Representative
Location : San Diego, CA 92121 - Onsite
Schedule : 6 : 30am 2 : 30pm or 7 : 30am 3 : 30pm
Duration : Approximately 5 months
Pay : $24 per hour
Position Summary :
Manpower is assisting a client who is seeking dedicated Customer Service Representative to join the esteemed team.
Responsibilities :
The role of a involves effectively communicating our billing procedures with patients. Some of the responsibilities can include :
- various financial options related to testing, including -pay discount alternatives and financial assistance.
- for day-to-day requests from various departments, including Lab, Sales, Billing, and Client Services.
- within a call-center environment and without direct face-to-face patient interaction. You will play a crucial role in addressing patient billing concerns and efficiently directing inquiries, before and after the completion of testing.
Qualifications :
- Team oriented individual with a focus on collaboration with various departments.
- trust with patients and medical practices, through resources and education we offer.
- and very receptive to constant change.
- themselves and others accountable.
- complete cases with high level of urgency and accuracy : including but not limited to insurance benefit interpretation, data entry, and meticulous attention to detail.
- to feedback and peer coaching.
- finishes assigned corporate / department training sessions promptly and demonstrates the capacity to recall information effectively.
- of conveying and receiving information in a courteous and professional manner.
- utilize empathy when speaking with patients, other departments, and offices.
- to capture detailed and comprehensive notes and call summaries, ensuring that any agent can seamlessly take over and assist the patient.
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