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Tech Support Engineer

VirtualVocations
Waterbury, Connecticut, United States
Full-time

A company is looking for a Staff Tech Support Engineer.Key Responsibilities : Troubleshoot complex issues related to products and provide timely solutionsEngage with customers to understand their needs and provide technical assistanceCollaborate with internal teams to resolve escalated customer issuesRequired Qualifications : B.

Sc. or M.Sc. Degree in Telecommunications or related fieldExperience in customer-facing roles and managing relationshipsPractical knowledge of network protocols, optical technology, and Infinera productsExperience with Linux operating systems and scripting languagesFamiliarity with network management tools and systems

8 hours ago
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