Patient Access Representative

Job Overview :

Under the supervision of the Patient Access Services department manager, the Patient Access representativecompletes and handles all registrations in accordance with registration policy.

Qualifications : Required :

Required :

• A High School Diploma, or equivalent
• Experience in hospital registration department, patient accounts, billing or physician’s office
• Knowledge of medical terminology and insurance
• Computer experience a must
• Candidate must possess strong Public relation / Communication skills

Preferred :

Hospital experience preferred

Scheduling Requirements

• Status : Day
• Hours : Per Diem (As needed basis)
• Shift : (Must be able to work weekends / holidays)

Essential Functions :

• Verifies insurance through HDX system
• Collects all applicable co-pays, deductibles and co-insurance
• Greets patients introducing oneself to the patient by name, collects ID and Insurance cards when possible for all patients registered
• Completes and handle all registrations in accordance with registration policy
• Follows all department policies and procedures
• Obtains all required information in order to accurately complete registration (i.e. authorization, referral, Info-X, diagnosis, Physician name, room #, any clinical information etc.)
• Verifies all applicable insurance coverage through HDX, and all discrepancies with patient listed in AHIQA
• Maintains required CPAR / AHIQA accuracy
• Accurately explains all forms applicable to the patient at point of registration
• Assures patients are given all required information such as copies of signed consents, patient guide book for inpatients, falls prevention for outpatients and Charity Care Fact sheet for Self-pay patients
• Ensures all patients are properly identified by Name, Date of Birth and Soc. Sec. # at start of each registration to assure correct medical record number is assigned and patient is given correct armband
• Follows all procedures in each assigned area including but not limited to Bed Board : expiration log & EDRS are completed accurately & physician suspension is reviewed, Ambulatory : patients are placed on line, ED : animal bite form is completed when applicable, Admitting : all patients are logged in & outpatient departments are informed upon registration completed Notifies management regarding all patient issues i.

e. high volume, registration delays, patient / physician / other staff complaints, equipment / system down, insufficient coverage in dept etc.

• Attends department meetings, training sessions and has maintained required CEU credits and CPAR Certification
• Follows all downtime procedures in accordance with the downtime policy when SMS, RASi, armband machine or printer is down
• This includes completing all applicable downtime forms accurately such as downtime face sheet, MSP, downtime armband

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short- & Long-Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care / Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team.

We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time.

As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state.

We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer