Assistant General Manager
Job Overview
The Assistant General Manager must be professional,
dependable, enthusiastic, and friendly. The Assistant General Manager must work well
under pressure, have previous restaurant management experience, and be
excited to join a team that is dedicated to detail. This position is to assist the General Manager in accountability for the store’s performance and requires strong organizational and
communication skills to drive our commitment to excellent guest service and
high-quality dining! Overall responsibilities include team leadership and
motivation, overall financial management , guest satisfaction, and additional
administrative tasks.
Responsibilities and
Duties
Oversee
coordination of the entire restaurant operation, including front-of-house and
back-of-house
Deliver
superior guest services and ensure absolute customer satisfaction
Respond
efficiently to customer complaints
Enforce
and offer the best quality of products possible
Organize
and supervise shifts
Appraise
personnel’s performance and provide feedback to keep them upbeat and productive
Estimate
consumption, forecast requirements, and maintain inventory
Track
compliance with sanitation and safety rules and regulations
Control
costs and cut waste
Successfully
promote and publicize the brand
Nurture
a positive working environment and lead by example as restaurant
supervisor
Track
operations and start corrective actions
Requirements
least 21 years of age and has earned a High School diploma or GED
or more years of restaurant management experience managing a team of 15
or more employees at a time, interacting frequently with guests and coaching
employees to assume increasingly challenging roles
Demonstrated
career experience in customer service management
Extensive
food and beverage knowledge
Acute
financial management skills
Available
to work flexible hours including weekends, evenings, and holidays
Experience
with Windows and MS Office, Aloha, HotSchedules and an understanding of
inventory control systems is a plus
Ability
to understand and follow specific recipes, processes and systems with precision
and consistency
Possess
strong organizational skills and can effectively prioritize needs (solid multitasker)
Thrives
in a fast-paced, high-pressure environment
Able
to take direction as well as delegate tasks accordingly
Demonstrates
strong interpersonal communication skills; able to easily interact with diverse
employees, bilingual (English / Spanish) a plus
Able
to lift and carry at least 30 lbs. and stand for 8 plus hours
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