Spa Receptionist- Lakeway Resort and Spa

Job Description

Essential :

Approach all encounters with guests and employees in an attentive, friendly, courteous and

service-oriented manner

Maintain regular attendance in compliance with Remington standards, as required by

scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing proper

attire and name tag when working

Comply at all times with Remington standards and regulations to encourage safe and

efficient hotel operations

• Maintain a warm and friendly demeanor at all times
• Must at all times be attentive, friendly, helpful and courteous to all guests, managers, and

fellow employees

• Greet and welcome all guests and members
• Check guests and members in and out : administer keys to locker areas
• Process transactions for all events, guest fees, membership fees, dues, etc.
• Handle all administrative functions of the spa including use of Spa software, maintaining

inventory of supplies, answering telephones, make appointments, and answer questions.

Must be the initial and complete source of information regarding what is available at the Spa

and all procedures to ensure guest comfort ( treatments, equipment and products)

• Must be able to assist guests in the retail area
• Arrange for all spa appointments for a la carte services / activities and packages
• Must monitor appointments and ensure proper staffing to maintain sense of order and

efficiency

• Assist guests and members with spa prescriptions
• Ensure facility is prepared for proper opening and closing each day
• Monitor and maintain the cleanliness and orderliness of the facilities including ensuring

facility / amenities are in proper working order

• 1-year retail experience preferred
• Bi-lingual desired

Physical Requirements :

• Flexible and long hours sometimes required.
• Medium work Exerting up to 50 pounds of force occasionally, and / or 25 pounds of force

frequently or constantly to lift, carry, push, pull or otherwise move objects.

Location Description

101 Lakeway Dr, Austin, Texas 78734 Relax and enjoy the tranquility of Lakeside Reflections at the Lakeway Resort and Spa.

Perched above the shimmering waters of Lake Travis, our Texas Hill Country resort provides a variety of sports and recreational amenities for the entire family.

We also feature a full-service spa, three large swimming pools, a whirlpool, a swim-up bar and a slide area that's terrific for kids.

Enjoy cocktails with a view at our rustic lower lobby bar and savor creative Southern cuisine at our restaurant with outside seating featuring panoramic lake views.

Requirements

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and

accurately.

• Must work well in stressful, high pressure situations
• Must be able to show initiative in job performance, including anticipating what needs to be

done before it becomes a necessity.

• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing,

identifying and solving problems as necessary.

Must have the ability to assimilate complex information, data, etc., from disparate sources

and consider, adjust or modify to meet the constraints of the particular need.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised

by co-workers and guests

Must be able to work with and understand financial information and data, and basic

arithmetic functions