Fully Remote role Service Engineer/Remote Technical support-Contract
Service Engineer 1
Location : Fully Remote (Preferred Candidate based in the Glasgow, DE , Cary NC,)
Contract -12 Months
Required skills to have for the success of this role.
Candidate must have associate degree and equivalent experience or bachelor’s degree in a science-related or engineering field.
Med-Tech, Biomedical Engineering or Engineering Degree Preferred*)
- The position has a strong preference to be based in the (Glasgow, DE facility, Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.
- Willing to travel up to 20%
- 3-7 Years Comparable Experience (Med-Tech or Engineering Degree, Healthcare Experience)
As a Remote Support Engineer, you will be responsible for :
- Providing phone / email support for internal / external customer, as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool
- Demonstrating a high level of technical expertise in clinical laboratory practice while supporting Vista Systems.
- Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.
- Taking timely action and ownership on all open tickets to troubleshoot and resolve internal / external customer issues to the customers satisfaction, and if necessary, escalates customer issues to next level support.
- Meeting / Exceeding individual service level metrics to meet the needs of the customer / business.
- Compliance to all company pay and T&E policies, as well as all RSC Procedures / Processes
- This position may suit you best if you are familiar with what is below, and would like to develop your career with company Healthineers :
- You have analytical thinking abilities to support advanced technical troubleshooting and problem-solving skills for assigned product line.
- You have exceptional phone and communications skills to support collaboration with the customer, as well as other internal resources to develop and implement action plans to resolve customer issues.
- You are proficient in Microsoft Office Suite including Outlook, Excel, Word and other applications.
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