Technical Specialist - Senior - High

Technical Specialist - Senior - High

Primary Location : Raleigh, North Carolina

V-Soft Consulting is currently hiring for a Technical Specialist - Senior High for our premier client in Raleigh, North Carolina .

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow.
• Experience designing and deploying web-based end user self-service portals.
• Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services.
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts.
• Experience integrating ServiceNow with other tools; monitoring, alerting and federated sources of CI data.

Preferred :

• Experience working in the governmental sector (local, state, or federal).
• Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework.
• Experience performing continuous improvement initiatives for processes and services.
• Strong knowledge and familiarity with CSM processes.
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience.
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results;

produce unambiguous, comprehensive, and accurate interpretations.

Ability to obtain a security clearance with FedRamp administration standards.

Knowledge, Skills and Abilities

• Decision Quality.
• Problem Solving.
• Directing Others.
• Hiring and Staffing.
• Drive for Results.
• Organizational Agility.
• Building Effective Teams.
• Motivating Others.

WHAT YOU’LL DO :

Job Responsibilities :

• Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management.
• Administer the ServiceNow platform across the Customer Service Management application.
• Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRamp compliance.
• Work with developers on the next stage processes for the platform.
• Monitor application performance and analyze code.
• Proactively researching and suggesting enhancements to existing engagements.
• Be able to gather business requirements, analyze, and translate into technical documentation and development.
• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions.
• Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management.
• Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions.
• Perform system / workflow enhancements and script changes in ServiceNow to enable changing / evolving business practices.
• Execute data mapping and bulk data imports / updates when necessary.
• Perform any necessary enhancements, upgrades, or maintenance on the platform.
• Handle all enhancement requests and develop on CSM application used on the platform.

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.

S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more.

V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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