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Support Manager

VirtualVocations
Portland, Oregon, United States
Full-time

A company is looking for a Support and Enablement Manager.Key Responsibilities : Manage core responsibilities of the Customer Support team, including resolution of support requests and handling high-priority issuesDefine and execute a world-class customer support experience for usersMonitor support metrics, mitigate risks, and improve overall customer satisfactionQualifications : 4+ years of experience in SaaS customer supportExperience with complex SaaS products used by multiple personasProject management skills and past experience managing complex projectsMust be service-oriented and enjoy working with both individuals and teams

30+ days ago
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