Search jobs > South Bend, IN > Customer support lead
A company is looking for a Customer Support Lead to oversee a team of customer support representatives and enhance service delivery.
Key Responsibilities : Lead the customer support team by setting goals and monitoring performanceProvide training and mentoring to improve team skills and service qualityAddress escalated customer issues and propose solutions to improve support processesRequired Qualifications : 1 year of leadership and coaching experience strongly preferred2 years of customer service experience required, preferably in a call center environmentExperience with conflict resolution and escalation handlingProficiency with Microsoft Office
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