TECHNICAL SALES MANAGER (SAN JOSE, CA)

Technical Sales Manager (San Jose, CA)

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• Functional area : Sales
• Country : United States (California)
• Cities : Santa Clara, CA; San Jose, CA
• Brand : Edwards
• Company name : Edwards Vacuum, LLC
• Date of Posting : January 12, 2022
• Last date to apply : April 12, 2022

We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe.

Thats where you come in we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Technical Sales Manager

The Sales Operations Manager manages OEM orders from forecast to revenue recognition while ensuring order management requirements are in compliance with company and customer center policies.

They incorporate new business / new products into existing sales tools, processes and policies. And, to fully and successfully perform their role they interact and engage cross-functionally with many internal and external constituents such as : Key Account Management, internal Operations, Customer Care, Finance, IT and divisional organizations as well as external Customers.

The Role :

• Maintains OEM bookings, review of Oracle or SAP orders, bookings reconciliation, tool shipment allocation coordination, shipment revenue recognition and backlog tracking
• Manages key strategic programs (ex : AMAT PACE and / or other key customer consignment / kanban programs)
• Assists in Customer Score Card Management in close partnership with Key Account Management and Sales Operations.
• Assists in prioritizing Customer Care representative activities for OEM Accounts
• Reviews sales orders in Oracle or SAP for allocations, configuration issues and pricing compliance
• Assists in monthly and quarter end close activities in conjunction with finance and Sales Operations
• Participate in meetings pertaining to order status, forecast, and / or order review
• Works on complex problems where in depth analysis of various factors is required to solve issues
• Point of escalation for issues related to appropriate consignment stocking levels, shipment issues and delivery gaps to resolve them.
• Works and coordinates verys closely with Sales Operations to support key accounts and key account teams
• Builds relationships and fosters collaboration with internal and external peers and constituents.
• Ensures compliance with all company, regional and local policies and regulations.
• Contributes, as needed, as an integral member of the Key Account Management Teams, to drive ever increasing levels of customer satisfaction.

Education / Experience

• Bachelors Degree, preferably in engineering, science, or related technical discipline.
• Minimum 5-7 years experience related to sales, sales operations, customer care or customer support.
• Oracle experience is strongly preferred, SAP experience is a strong plus.

Knowledge areas / Skills

• Understanding of Semiconductor industry, Vacuum industry or other related high technology industries.
• Ability to analyze complex issues and requirements and identify key phases and workstreams to resolve and address them.
• Demonstrate a well-organized, rational, and analytical approach to problem solving and planning.
• Excellent written and verbal communication skills with the ability to communicate effectively with external and internal stakeholders including senior regional and divisional leadership.
• Strong planning and organizational skills with critical attention to detail and creative problem-solving skills.
• Active and working knowledge of SAP is a strongly preferred skill set for this position.
• Travel is expected up to 10% of the time.
• Current COVID protocols in place.

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards.

With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world.

Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go.

At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline.

We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy.

We are an Equal Opportunity Employer.

For more information about Edwards visit our website :

A division of Atlas Copco

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services.

Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells.

They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications;

steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment.

Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

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