Manager, Claims

Position Overview

The Claims Manager supervises a team of associates performing single tasks or closely related multiple tasks, including : processing of client transactions, claims, premium payments, treaties, electronic data or other related activities.

Performs supervisory duties and mentors associates. Recommends and participates in the development and implementation of process improvements within area of oversight.

Responsibilities

Performs supervisory duties including, but not limited to, hiring, training, evaluating, and disciplining direct reports.

Fosters a positive and engaged work environment. Coaches associates and assists in associate development.

• Assesses projects, develops plans, and assigns and assesses work of staff.
• Works with all departments in the Operations division and other departments within RGA Re to identify and resolve problems / issues.

Develops relationships with client companies and seeks resolutions to ensure customer satisfaction.

Recommends and participates in the development and implementation of process improvements within an area of oversight, and with approval of department leadership.

Collaborates with other members of the US Ops Management team to implement and manage to goals / plans / budgets that align with division and company objectives.

Requirements

Education and Experience

Required :

Bachelor's Degree or equivalent related experience in insurance or reinsurance

5-8 years insurance related experience

1-2 years experience in a senior technical / professional, project lead, or supervisory position

Preferred :

• Reinsurance industry knowledge
• Progress toward FLMI, ALHC or other relevant professional accreditation

Skills and Abilities

Required :

• Basic Microsoft Word Skills
• Basic Microsoft Excel Skills
• Basic Microsoft Outlook Skills
• Ability to comprehend and interpret insurance and contract documents
• Ability to multi-task
• Intermediate investigative, analytical and problem solving skills
• Ability to share and impart knowledge
• Advanced written and oral communication and organizational skills
• Advanced persuasion skills when working with external customers to resolve issues / problems
• Advanced interpersonal skills, demonstrating the ability to lead projects and mentor support staff
• Strong customer service orientation
• Ability to train others
• Team goal setting experience
• Change management skills
• Ability to manage multiple projects
• Ability to foster a teamwork environment

Preferred :

• Basic SQL skills
• Knowledge of medical terminology to support the Claims Department

Company Overview

Discover Reinsurance - https : / / www.rgare.com / our-company / about-rga

Our history, purpose, partnership, reinsurance, RGA Central (client portal), industry recognition, and risk assessment.

Discover Your Purpose - https : / / www.rgare.com / careers / careers-overview

Join a community of people driven by the same purpose : to make financial protection accessible to all. What we do, work life worldwide, culture and purpose, diversity, equity and inclusion, career development, benefits, and balance, and becoming a candidate.

Discover RGA - https : / / www.rgare.com /

Reinsurance Group of America - Making financial protection accessible to all, solutions for every situation, RGA Knowledge Center, global insight locally delivered, our responsibility at RGA, newsroom, and policy and governance.

The general pay range for this position is $74,150-$100,000 per year. Base pay varies depending on job-related knowledge, skills, experience, and market location.

In addition, RGA provides an annual bonus plan that includes all roles, and some positions are eligible for participation in our long-term equity incentive plan.

RGA maintains a full range of health, retirement, and other employee benefits.

LI-HYBIRD