Requirements
- This is a bi-lingual role and requires the ability to speak and write clearly and accurately in both French and English with demonstrated proficiency in typing and grammar
- Minimum of 2 years in a customer service or technical support environment
- Call center experience preferred
- A customer-centric mindset focused on support and education of clients
- Proper phone etiquette
- Strong technical troubleshooting capabilities
- Knowledge of relevant software computer applications and equipment
- Effective listening skills
- Willingness to cooperate with others and work to the greater good
- Multi-tasking capabilities
- High School Diploma or GED (College degree preferred)
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