Business Systems Analyst II - ERP

JOB SUMMARY

The Business Systems Analyst II is an integral member of the Reliance Technology Solutions (RTS) Product Management ERP team and is tasked with working with Business Stakeholders to understand the business processes and business requirements for ERP implementations.

Additionally, the Business Systems Analyst II plays a leadership role in the planning / analysis, testing and implementation phases of ERP / Application projects, working closely with business stakeholders and the entire team to ensure project success.

ESSENTIAL FUNCTIONS

Requirements Elicitation - Ability to identify a desired future state that addresses a business problem.

Effectively use interviewing skills to elicit, identify, and document business requirements

Precisely and consistently captures business problem

Prioritize requirements to identify the most critical needs

Uncover needs and value drivers that business partners and end users would not be able to articulate on their own

Articulate and incorporates extensive business knowledge into requirements

Obtain agreement and confirms understanding by clearly interpreting business requirements to business stakeholder

Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives.

Accurately translates business requirements into functionality

Manage and Prioritizes business requirements based on business needs

Understand business process complexity

Assess the risks of various solutions looking across multiple applications

Document and contribute to the "to be" business process state considering multiple factors

Creating Compelling Business Case - Ability to measure and communicate proposed project benefits.

Clearly articulate the impact of business problems and benefits using business language.

Understand the organization’s economic and revenue drivers

Understand industry-specific trends that impact the organization

Quickly adapt to changes in business strategy

Help business partners communicate solution value to key stakeholders

Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts.

Adhere to RTS project methodology throughout project lifecycle

Effectively engage stakeholders in the project estimation process

Manage ambiguity and creates accurate project effort estimates for their assigned tasks

Understand, consider and communicate interdependencies for project estimates

Design for Usability - Ability to translate business requirements into business solutions for end-user adoption and productivity improvement.

Incorporate usability and User Interface (UI) efficiencies into business solutions

Understand the business data needs as it relates to a potential solution

Effectively convey the business preferences and functional design to the technical teams

Ensure end-to-end service performance from the end user’s perspective

Incorporate knowledge of UI best practices in functional design

Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques.

Understand functional design specifications

Provide the link between the business and technical views of the system

Can listen to and understand technological constraints

Clarify the business rationale of a solution concept

Create functional design specifications for low to high complexity solutions

Map business requirements to functional specifications ensuring traceability

Anticipate weaknesses in the design solution to ensure risk is mitigated

Understand technical design specifications and ensures that the technical solution(s) developed will satisfy the needs of the business

Capitalize on reusability while minimizing rework by incorporating prior resolved solutions

Consider solution interdependencies in functional design

Consider third party application features and upgrades prior to designing in-house solution

Develop solutions for system needs that business partners would not be able to articulate on their own

Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards.

Apply and use information and technology standards in design of solution

Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management

Adhere to project management methodology

Can identify commonalities and suggest a consistent approach across projects

Ensure that business and non-business requirements have been met through testing and validation

Develop effective use cases to test solution to business requirements

Document validation results are as expected

Develop reusable test case suite

Execute functional testing, validation, system and integration testing, and validation of proposed solution

Work with stakeholders on evaluating coverage of test cases

User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution.

Build user acceptance test cases

Coordinate testing with end user

Provide clarification on basic questions of solution testing

Train end-users on business solution

Incorporate customer feedback into delivery of service to provide the best experience possible for the customer

Monitor testing of business solution

Quickly and effectively solves customer problems

Facilitate end-user adoption of business solutions

Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes.

Proactively resolve customers’ satisfaction issues.

Clearly articulate the role of technology in terms easily understood by business constituencies

Help align customer expectations for project delivery (e.g. scope, schedule, budget, and outcome)

Effectively navigate conflict between multiple business partners

SUPPLEMENTAL DUTIES & RESPONSIBILITIES

Pursues training and development opportunities; Strives to continuously build knowledge and skills

Assist personnel in other RTS departments to resolve technical and / or application issues

Other duties as requested including but not limited to : After-hours 2

tier application support, operational Physical Inventory support, SME support for peripheral projects affecting ERP companies

CORE COMPETENCIES

Problem Solving - Ability to problem solve through problem identification (what is the problem), solution assessment (what can be done), problem documentation (document for future) and problem response (implementing a solution).

Able to :

Frames problems before trying to solve them.

Breaks down low to high complexity problems and identifies all of their components.

Provides insight into the root-causes of problems.

Seeks advice from those who've solved similar problems.

Anticipates problems and is proactive in addressing them.

Explore various sources for answers, and thinks "outside the box" to find options

Open to others' ideas to help develop solutions

Break down medium to high complexity problems and identifies all of their components

Generate a range of solutions and courses of action with benefits, costs, and risks associated with each

Evaluate the chosen course of action to determine its worth and impacts

Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs.

Able to :

Provide service to internal and external customers to satisfy their needs and expectations

Listen to concerns and resolve reported issues effectively and promptly

Deliver high quality products and services

Commit to continuous improvement

Ensure and comply to customer response timeline (SLAs) based on the severity of reported issues including documenting concise and accurate status information in the ServiceNow ticketing system

Anticipate customer’s needs and move to effectively address issues

Establish proactive relationship with customers; includes providing education to clients as appropriate

Elicit feedback from customers

Deliver high quality solutions that meet the organization’s needs

Decision making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions;

commits to action, even in uncertain situations, to accomplish organizational goals.

Able to :

Gather relevant information before making decisions

Escalate decisions when appropriate

Weigh pros and cons of each option before making a decision and moving forward

Balance analysis, insight, experience, and perspective when making decisions

Explain the rationale for a decision

Find solutions that are acceptable to diverse groups with conflicting interests and needs

Make decisions in difficult situations in a timely manner

Consider lessons learned from experience, differing needs, and the impact of the decision on others

Accountability - Holds self-accountable for measurable high-quality, timely, and cost-effective results.

Able to :

Proactively collaborate between own functional area and areas below or above in the project stream as needed

Set well-defined and realistic personal goals

Comply with established policies and procedures

Accept responsibility for mistakes

Display a high level of initiative, effort, and commitment towards completing assignments

Minimize re-work

Seek out learning opportunities

Identify training needs and take action to obtain knowledge

Anticipate and adjust for problems and roadblocks

Be enthusiastic for the things he / she sees as challenging

Be proactive throughout work assignments / projects

Persistently push self and others for results

Help others learn

Make good decisions on behalf of the company (profitability, compliance)

Manage costs

Provide consistency between projects

Company Business Knowledge - Understands the company, its products and the business processes.

Able to :

broad Reliance business knowledge (two or more areas) and integrate it into optimal technology solutions for business processes

Communication - Ability to communicate effectively across all levels to support departmental and organizational objectives.

Able to :

Clearly express information taking into account audience and nature of the information (for example, non-technical, sensitive, and controversial)

Ask questions and summarize what was heard to prevent miscommunication

Present information in a concise and focused manner

Listen to others

Communicate written information (for example, facts, ideas, or messages) in a succinct and organized manner

Produce written information, which may include technical material that is appropriate for the intended audience

Share ideas and perspectives and encourage others to do the same

Inform others involved in a project of new developments

Ensure written messages have the desired effect on the target audience

Building Collaborative Relationships - Develops, maintains, and strengthens partnerships with others inside and / or outside the organization.

Able to :

Establish rapport with co-workers easily

Encourage and facilitate cooperation, pride, trust and group identity

Foster commitment and team spirit

Work with others to achieve goals

Listen and respond constructively to other team members' ideas

Offer support for others' ideas and proposals

Be open with other team members about his / her concerns

Share his / her expertise with others

Express disagreement constructively

Acknowledge team members for their contributions

Provide assistance to others when they need it

Work for solutions that all team members can support

Effectively persuade and influence team members to achieve goals

Effectively collaborate with geographically distributed teams

Leadership Displays effort and commitment in carrying out the department’s goals and objectives.

Able to :

Act in a proactive and achievement-oriented manner

Treat co-workers in a fair and equitable manner

Empower others by sharing information

Actively listen and clarify information as needed

Foster an atmosphere of open communication

Behave in a tactful, compassionate, and sensitive manner

Consider and respond appropriately to the needs, feelings, and capabilities of different people in different situations

Share best practices and processes

Required Skills

REQUIRED & PREFERRED QUALIFICATIONS

Bachelor’s Degree or equivalent work experience in a related field required

1+ years of Metals industry experience preferred

5+ years of Business Systems Analysis experience required

5+ years ERP systems experience required

2+ years SQL experience preferred

Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.

Proficiency with Microsoft Windows and Microsoft Office products required

Proficiency with some collaboration tools like SharePoint and Box

Capable of learning new systems and creating / implementing new system functionality

Possesses intermediate knowledge of HTML and XML

Understands intermediate Internet and client / server architectures

Possesses intermediate knowledge of SQL and databases

Must be self-motivated and able to work independently with minimal supervision and as part of a team

Detail oriented with excellent interpersonal communication skills

Excellent customer service skills

Required Experience

REQUIRED & PREFERRED QUALIFICATIONS

Bachelor’s Degree or equivalent work experience in a related field required

1+ years of Metals industry experience preferred

5+ years of Business Systems Analysis experience required

5+ years ERP systems experience required

2+ years SQL experience preferred

Ability to effectively communicate, both verbally and in writing, at all levels including customers, vendors, peers, business stakeholders and management required.

Proficiency with Microsoft Windows and Microsoft Office products required

Proficiency with some collaboration tools like SharePoint and Box

Capable of learning new systems and creating / implementing new system functionality

Possesses intermediate knowledge of HTML and XML

Understands intermediate Internet and client / server architectures

Possesses intermediate knowledge of SQL and databases

Must be self-motivated and able to work independently with minimal supervision and as part of a team

Detail oriented with excellent interpersonal communication skills

Excellent customer service skills