Job Overview :
We are seeking a dedicated Construction Warranty Manager to join our team. The Warranty Manager will be responsible for overseeing all aspects of warranty claims and support one year warranty walks ensuring customer satisfaction through efficient resolution of warranty issues.
This role requires a detail-oriented individual with excellent communication skills and a strong understanding of warranty policies and procedures.
Duties :
- Manage and process warranty issues from initiation to resolution
- Collaborate with internal teams to address quality issues leading to warranty issues
- Develop and implement strategies to improve warranty processes
- Communicate with customers regarding warranty status and resolutions
- Maintain accurate records of warranty issues and resolutions
Education :
Associates in Construction Management or Industrial Maintenance preferred.
Work experience is acceptable in lieu of education.
2+ years of Warranty Experience is preferred.
Primary Responsibilities :
- Manage Warranty Department by delegating responsibilities to Team
- Knowledge and ability to read construction plans and specs
- Complete Warranty checks
- Support one year warranty walks
- Communicate and schedule Subcontractors for repairs
- Maintain a clean and safe work environment
- Maintain organized files, plans & shop drawings
- Maintain and manage warranty google doc
- Follows all safety guidelines to ensure safe jobsite repairs
- Assist with scheduling or addressing of building maintenance items
- Support field management leaders with other duties as assigned
Nice-to-Have Skills :
- Certification in Warranty Management
- Experience working with CRM software
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