Description
Responsibilities
Exemplify Foundational Behaviors :
- Consistently arrives punctually and adheres to the dress code.
- Maintains accurate timekeeping records and completes assigned duties within scheduled shifts.
- Communicates scheduling needs effectively to the manager and demonstrates flexibility when required.
- Treats colleagues and customers with respect and professionalism.
Maintain Customer Focus :
- Welcomes customers with a warm smile and positive attitude upon entering the store.
- Invites customers to join the cake club, clearly explaining its benefits.
- Ensures the accuracy of all orders before they leave the store.
- Resolve customer issues promptly and effectively, prioritizing customer satisfaction.
Attention to Detail :
- Executes opening and closing duties meticulously each day.
- Upholds a clean and inviting store environment, contributing to a positive shopping experience.
- Ensures accuracy in completing all financial management tasks, including cash logs and deposit records.
- Rings up and scans orders with precision and attention to detail.
Product Freshness and Waste Reduction :
- Adheres to FIFO guidelines for product rotation and utilizes day dots on all items.
- Maintains high standards for product slicing and presentation.
- Educates customers on best practices for product storage and usage.
- Proactively identifies opportunities to minimize waste and maximize product freshness.
Engage in Company Advancement :
- Demonstrates comprehensive knowledge of all products and offerings.
- Seeks clarification and learning opportunities when needed.
- Provides constructive feedback to the manager and offers suggestions for improvement.
- Supports the training and development of new team members.
Drive Store Revenue :
- Actively engages customers, suggesting additional retail items when appropriate.
- Ensures the retail area is fully stocked, organized, and visually appealing.
- Maintains a continuous supply of fresh samples in-store to entice customers.
- Promotes seasonal cakes and products to all customers, driving sales opportunities.
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