At TGV Americas we are looking for an Application Support Analyst who has +4 years of experience providing application support services and Help Desk processes at expert level 3 and 4 for JD Edwards in the Manufacturing and Distribution functional areas of WorldSoftware and EnterpriseOne.
Remote work
Full-time availability
Advanced or conversational English (mandatory)
Modality of contractor
Skills and required Experience :
- 4 years of experience in application support for JDE World and OneWorld / EnterpriseOne applications, depending on area of expertise.
- Create Functional documentation.
- Track issues and meet SLA requirements.
- Drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
- Excellent customer focus and communication, friendly interaction and passion to help customers with their software issues
- Ability to work within a close team environment. With teams in all regions.
- Knack for customer service and patience to deal in situations where customer can be in a panic
- Need to provide calm, caring and confident character while helping customer and other team members
- Must have good analytical ability and strong resources to utilize for resolving issues
- Ability to work close with customer’s users
- Spoken languages other than English can be beneficial to business
- Must have good communication skills (written and oral) to work with customers and management
- Thorough and complete sentences to describe solutions in customer cases and in related requirements specifications and design documents
- Needs to be creative in finding solutions
- Must have good understanding and scope of software to know how a change can impact other parts of the software.
TGV awaits you, do you dare?
TeamTGV #TGV
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