Our Federal client is looking for several Customer Support Specialists for a contract role in Atlanta, GA. This is a 100% work from home position with the professionals working 40 hours a week.
The Shift may include day and evening timings until midnight and also weekends. The position pays $17.20 / hour.
Note - There will be a basic 101 computer assessment test and a zoom or teams call with the individuals to check the video quality.
The professionals will receive inbound calls from the public and assist customers with various health related inquiries.
The Customer Support Specialists will utilize various databases and written materials to look up and provide information to telephone inquiries.
The right candidates will need to meet the following qualifications :
- High School diploma or GED required
- Minimum six (6) months customer service / administrative / call center experience required
- Must be able to speak English clearly and professionally
- Bi-lingual candidates will receive priority consideration
- Proven verbal and written communication skills a must
- Experience working with a PC and a Windows environment required
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team is required
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