Senior Manager, Design Lead - Brand and Marketing

Center 1 (19052), United States of America, McLean, VirginiaSenior Manager, Design Lead - Brand and Marketing

The Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another.

We are passionate about advocating for user needs and delivering innovative, accessible, and world-class products that redefine our customers day-to-day financial activities.

We are currently seeking a Sr. Manager, Design Lead, with brand and marketing experience, to join our Business Cards & Payments design team.

The ideal candidate will be an expert at blending brand and user experience design to drive prospect marketing initiatives on our CapitalOne site.

If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you.

What You’ll Do :

As a leader and maker, you’ll be asked to handle responsibilities, including :

Strategy & Planning

Collaborating with brand, marketing, business, product, and technology teams to uncover customer and business needs - then translating them into transformative, intuitive, user friendly, and on-brand interfaces

Translating complex ideas into understandable concepts that evolve and enhance the shopping and applying experience for business customers

Engaging in portfolio prioritization to help set the strategy and roadmap for the team

Managing through shifting priorities to provide clear direction and input on prioritization and support early product definition

Advocating for the customer through human-centered design methods, including : discovery, ideation, and user testing

Championing prioritization of design centered product enhancements grounded in research and analysis

Working with partners and teams across different locations

Connecting with design community peers by learning, sharing, and teaching

Creating and facilitating design led workshops to engage and build alignment across different partners and teams

Lead & Develop Teams

Building and leading successful teams by mentoring, coaching, and elevating others

Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

Leading your team through career development plans to encourage talent growth

Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovery & Delivery

Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

Storytelling evangelizing the value of a systems-mindset, influencing partner adoption and making it easy to realize business impact

Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

Drive end-to-end product design by :

Working with researchers to understand customer needs and interpreting information into visual forms that are impactful and intuitive

Framing problems, determining insights, and defining visual designs to serve customer needs

Working within an established design system

Ideating, sketching, and delivering low to high fidelity prototypes

Designing within existing - and creating new - standards to contribute to our internal design system, best practices, and guidelines

Storytelling and presenting visual concepts to various stakeholders

Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualifications

At least 9 years of experience with user interface and user experience design

Preferred Qualifications

Bachelor’s degree or military experience

Advanced degree, trainings, or certifications in User Interface design

Comfortable working with a variety of business partners and delivering outcomes

Familiarity with design and prototyping tools, such as Sketch and / or Figma

Experience designing for cross channel experiences

Experience working within an established design system

Experience managing a cross-functional team

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting.

Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site) : $199,100 - $227,200 for Sr. Manager, Design