Field Service Engineer

About PartsSource

PartsSource is the leading B2B e-commerce marketplace for US healthcare, helping healthcare providers to automate the purchasing of MedTech repair parts and services through a modern procurement experience while driving improved cost, quality, and reliability throughout the healthcare supply chain.

We are growing rapidly as providers shift their purchasing toward e-commerce and away from manual processes. We are uniquely positioned to address key challenges impacting mission-critical operations related to rising input costs, skill shortages, and supply chain disruptions.

Bain Capital's 2021 investment in PartsSource further propels us to realize our Vision : Ensure the quality, safety, and availability of mission-critical assets to improve health outcomes.

Our platform automates the procurement process enabling the medical equipment service industry in their acquisition, repair and life cycle management of medical parts.

The company's cloud software and marketplace technology tools help over 3,500 hospitals to source on-demand parts and services from over 6,000 OEMs and thousands of repair techs.

PartsSource delivers strong value to customers through an "Amazon" like experience featuring preferred pricing, automated ordering, and formulary analytics to benchmark spend and drive greater supply chain intelligence.

From our founding in 2001 as the industry's first online, fully integrated medical products marketplace, to the creation of our award-winning flagship solution, PartsSource Pro, PartsSource has evolved to become a leader in the digital transformation of the healthcare technology supply chain and indispensable partner to more than half of U.

S. hospitals and thousands of equipment suppliers and independent service providers.

Bain Capital's 2021 investment in PartsSource provides capital, expertise, and key partnerships further accelerating PartsSource's growth.

Bain Capital, one of the world's leading private multi-asset investment firms with approximately $150 billion in assets under management, seeks to create lasting impact for their investors, teams, businesses, and the communities in which they live.

SUMMARY : Responsible for providing field service and technical support which includes : performing inspections, investigations, calibrations, and repairs, in addition to troubleshooting, and performing preventative maintenance of various imaging equipment.

Assure preventive maintenance complies with current OEM specification to meet equipment safety and mandatory performance levels.

Modality specific duties will apply. Assists Director of CT / MRI in managing remote inventories, monitoring RDU's, and on-site equipment inspections.

A successful individual will have skills to use remote diagnostics, laptop-based test protocols, power tools, measuring devices, knowledge of manufacturers' service documentation, troubleshooting techniques, and preventative-maintenance procedures.

Consult with medical or research staff to ascertain that equipment functions properly and safely, utilizing knowledge of electronics, medical terminology, human anatomy, and physics.

May demonstrate and explain correct operation of equipment to medical personnel.

DUTIES AND RESPONSIBILITIES :

• Maintains and nurtures existing client relationships.
• Responds to all inquiries and requests in a timely and professional manner.
• Travels to customer and / or vendor sites to inspect systems / parts as needed.
• Service calls to include : Preventative Maintenance, Corrective Maintenance Repairs, installation / de-installations, and calibrations on all assigned medical imaging equipment using manuals, test equipment, measuring instruments, hand tools / power tools, and specialized knowledge
• Travel is local and across the country.
• Respond to service calls from customers to evaluate and rectify valid operator complaints and concerns
• Performs all service within the manuals specifications
• Works with other imaging engineers, OEM and operators to resolve equipment related problems.
• Conducts and complies within specifications and policies providing quality assurance records and reports
• Complete all associated FSRs to each service call and submit no later than 48 hours.
• Develops good working relationship with Department staff, directors, and leads with the repairs and maintenance, installations and de-installations
• Manage all in-bound and out-bound parts : core exchanges and returns.
• Provide tech support calls when needed with the customer or any other RSTI employee
• Understands and communicates information regarding company products, services, and policies and procedures to new and existing clients.
• Work after hours to complete a job as needed
• Assist in managing remote inventories, shipments and exchange tracking.
• Assist in procurement of diagnostic imaging parts.
• Performs other related duties as assigned by management.

QUALIFICATIONS :

• Bachelor's degree (B. A.) or equivalent, one to two years of experience, or equivalent combination of education and experience.
• Must be a self-starter and proactive.
• Commitment to excellence and high standards.
• Excellent written and verbal communication skills.
• Good judgement with the ability to make timely and sound decisions
• Creative, flexible, and innovative team player
• Demonstrated ability to make successful presentations to individuals and / or groups at all levels of an organization
• Strong organizational skills; able to manage priorities and workflow.
• Ability to work independently and as a member of various teams and committees.
• Excellent problem resolution and consultative sales skills.
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills.
• Ability to prepare reports and business correspondence.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

COMPETENCIES :

Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

Motivation Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence;

Takes calculated risks to accomplish goals.

Planning / Organizing Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;

Organizes or schedules other people and their tasks; Develops realistic action plans.

Professionalism Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;

Accepts responsibility for own actions; Follows through on commitments.

Dependability Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;

Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Who We Want to Meet

• You're a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
• You're a problem solver, always looking to find ways to work towards a win-win solution
• You're a strong influencer- able to gain the trust and confidence of leadership teams to drive change
• You don't settle for the status quo. You're always improving upon processes and tools to find simpler and better ways to work.
• You're accountable. You do what you say you're going to do. And when you mess up- you own it, learn from it, and move on.

Benefits & Perks

• Competitive salary package inclusive of base salary, incentive bonus structure, and equity incentive plan; with a full benefits package (including a 401k match, employer-paid college debt redux, and more).
• An inclusive PartsSource community - work alongside other smart, passionate people
• Growing company investing in and committed to developing the careers of our employees.
• Hybrid work environment where you get the benefits of flexibility, socialization, and productivity
• A chance to revolutionize Healthcare with evidence-based decision-making on the world's leading Procure-to-Pay platform!

Interested?

We'd love to hear from you and explore the possibilities. Please send us your resume along with an optional cover letter detailing why you're an excellent candidate.

Diversity Statement

We are an Equal Opportunity Employer committed to building an inclusive and diverse environment where everyone's individuality is respected, and everyone has an identity.

Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Legal authorization to work in the U.S. is required.

No Agency or Recruiter submissions will be accepted.