Job Description
As a valued team member, you’ll be at the forefront of creating unforgettable experiences for our current and future members.
Your shift will be a dynamic blend of warm greetings, epic high fives, mastering the art of phone etiquette, guiding new members through sign-ups and tours, and, of course, ensuring our space sparkles with cleanliness.
Responsibilities include but are not limited to the following :
Welcome, greet, and interact with all members, prospective members, and guests
Provide membership information and facilitate tours
Complete daily cleaning tasks and ensure gym presentation is always extraordinarily clean
Membership sign-ups, answering phones, point-of-sale transactions, and addressing member concerns
Assist with billing issues and disputes and escalate to leadership when needed
Regularly review and complete all training materials and updates in the Learning Management System (LMS)
Maintain knowledge and assist members with all amenities, membership offerings, fitness programs, and equipment functions
Make and serve smoothies, if applicable, ensuring they meet customer specifications and maintaining quality standards
Attend and participate in regularly scheduled team meetings
Perks & Benefits Include :
401k
Free CPR, First Aid, and AED Training
Free food handler training and certification (for locations with smoothie bar only)
Free Chuze Fitness Membership
Discounts on retail purchases and through vendor partners
Training and growth opportunities
Team building events and annual parties
- Additional perks and benefits available for full-time employees
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