Director of Training and Service Sales Chicago, IL

Job Description :

American Guardian Warranty Services, Inc. (AGWS), an affiliate of Reynolds and Reynolds, is seeking a strategic and hands-on Director of Training and Service to architect and lead a high-impact training and servicing organization from the ground up. This role will design and build a national program focused on increasing dealership income performance through F&I excellence, sales training, and compliance. The Director will oversee the creation of curriculum, the launch of an integrated virtual and in-person training platform, and the development of a regional field resources dedicated to dealer profitability and relationship support. Responsibilities will include, but are not limited to :

• Leading training efforts to increase PVR, product penetration and reinsurance performance while complementing the existing AGWS University training curriculum
• Architecting and deploying the national training & servicing framework—including content, playbooks, reporting, and platform
• Recruiting and managing a field team of Regional Income & Training Specialists who support AGWS distribution partners with dealer support
• Launching live seminars, virtual academies, and in-store support tailored to new hires and distribution partners
• Overseeing creation of income-focused training content : sales playbooks, objection-handling scripts, and deal optimization techniques
• Supporting agencies and distribution partners with scalable training assets and consultative field support
• Owning reporting dashboards, scorecards, and continuous content improvement based on dealer results and field feedback

Training : On the job

Requirements :

Benefits :

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including : - Medical, dental, vision, life insurance, and a health savings account- 401(k) with up to 6% matching- Company car for business and personal use- Professional development and training- Promotion from within- Paid vacation and sick days- Eight paid holidays- Referral bonusesReynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer. Bachelor’s degree or equivalent experience. Ability to travel 60-70% across the US. 8+ years of leadership in income development, F&I training, or dealer services required. Deep knowledge of F&I products, sales processes, and dealership operations. Proven ability to build teams and programs from scratch. Skilled in instructional design, LMS deployment, and analytics-driven performance management. Entrepreneurial mindset with strong field presence and business acumen. Must have a valid driver's license, with fewer than 2 moving violations in the last three years and no OVI / DUI / DWI violations in the last five years

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