Position : Associate Manager, Customer Experience / Customer Support Manager-III (10365)
Duration : 03 Months (High Chances of Extension or Conversion)
Location : Remote
Job Description : About the Team :
About the Team :
- DoorDash is looking for top talent to help build our DashPass subscription business.
- DashPass is among DoorDash's fastest growing and highest priority areas, meaning you'll influence DoorDash at large.
- Together we are building the world's most valuable subscription product to attract and retain DoorDash's most loyal customers.
About the Role
- This associate manager will report into our DashPass and VIP Experience Lead and lead the strategic planning to drive industry-leading customer experience initiatives for our DashPass subscribers as well as our most loyal and active customers.
- This person will report out on core success metrics, develop strategies to optimize those metrics and lead cross-functional teams to implement those strategies in a timely and impactful manner.
- This role is perfect for someone who wants to develop a strategic mindset as well as the operational rigor to bring that strategic mindset to life.
You're excited about this opportunity because you will
- Strategize : This role will be instrumental in setting the direction of our DashPass and VIP businesses - understanding what moves the business forward most effectively.
- Forecast : Through partnering with product and analytics, this role will be responsible for setting and tracking all key metrics.
- Collaborate : While setting the right goals for the cross-functional team, this role will lean in on strategic, cross-cutting projects to ensure success during each quarter.
- Build : You'll have your fingerprints all over creating the strategy for growth of DoorDash's top customer segments.
This means everything from high-level strategy to nitty-gritty operational details.
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