Senior Director, Client Engagement

1240 North Avenue, West Chicago, IL, 60185, USA

As a Sr. Director of Client Engagement , you will be instrumental in driving client success and satisfaction by orchestrating the delivery of Epsilon’s products and services.

Work together win together : You will report to the Vice President, Client Engagement Delivery and collaborate closely with cross-functional teams including Sales, Client Services, and Delivery to ensure seamless execution and client satisfaction.

Innovate with purpose : This role offers a unique opportunity to shape the future of Epsilon’s client engagement strategy and directly impact the company’s bottom line.

You will be at the forefront of our transformation to a client-centric model, working on exciting projects that drive business growth and enhance client value.

• Forge deep client relationships and drive exceptional customer satisfaction by delivering world-class products and services.
• Lead cross-functional teams across sales, client services, and delivery to create a seamless client experience and maximize client value.
• Develop top talent and inspire high performance by providing clear direction and actionable feedback.
• Masterfully orchestrate complex projects, aligning internal and external stakeholders to deliver exceptional results and exceed client expectations.
• Champion a client-centric culture by identifying growth opportunities and driving strategic initiatives to expand our client partnerships.
• Leverage business acumen and financial expertise to optimize profitability and achieve measurable business outcomes.

What You’ll Achieve : In this role, you will have the opportunity to develop strong leadership skills and build a high-performing client engagement team.

You will gain deep expertise in the martech / AdTech industry and develop a strong understanding of Epsilon’s product offerings.

Who You Are :

What you’ll bring with you :

• 8+ years of industry-specific experience
• 2-3 years of managerial experience
• Martech or Adtech experience
• In-depth understanding of clients / industries supported
• High acumen of services operations, contracting, and financials
• Proven track record of driving client satisfaction and retention
• Experience leading large, cross-functional teams
• Strong analytical and problem-solving skills
• Ability to thrive in a fast-paced, dynamic environment

Why you might stand out from other talent :

• A proven history of building and maintaining strong client relationships
• Experience driving revenue growth and expanding client partnerships
• Demonstrated ability to lead and mentor high-performing teams
• A deep understanding of the martech / AdTech industry landscape and emerging trends

Additional Information

Epsilon at Our CORE : Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe.

Our products accelerate our clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes.

For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services.

Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions.

As an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following :

• Time to Recharge : Flexible time off (FTO), 14 paid holidays
• Time to Recover : Paid sick time
• Family Well-Being : Parental / new child leave, childcare & elder care assistance, adoption assistance
• Extra Perks : Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law.

Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

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