CRM Solutions Analyst

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company, the perks at NBS go beyond our benefits package. You're part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.

The CRM Solutions Analyst will play a pivotal role in bridging the gap between business requirements and technical solutions, facilitating the ongoing improvement and optimization of the organization's CRM platform. This position requires a deep understanding of Creatio functionality and the ability to align it with specific business needs. The role focuses on enhancing CRM processes, supporting end-users, and driving system adoption to maximize value and efficiency.

This position offers a hybrid work option. Nelnet values flexibility and understands the importance of work-life integration. Our hybrid work environment allows associates living within 30 miles of an office location to work remotely for part of the week, while also fostering collaboration and team connection through in-office presence three days per week.

Please note that we are unable to provide visa sponsorship for this position. To be considered, candidates must already be authorized to work in the United States without the need for current or future sponsorship.

Job Responsibilities :

Critical CRM System Management :

Collaborate with stakeholders to document requirements and translate business needs into actionable specifications.

Configure and customize Creatio to meet business requirements.

Support implementation and maintenance, including data migration and integrations.

Evaluate and optimize the CRM system's effectiveness and automate processes.

User Support and Adoption :

Provide user support, troubleshoot issues, and ensure system performance.

Increase user adoption through training, communication, and documentation.

Gather user feedback for iterative system improvements.

Process Improvement and Change Management :

Identify and implement process improvements and system optimizations.

Support change management for system upgrades and transitions.

Analyze workflows to align with organizational goals and best practices.

Project Collaboration and Communication :

Assist with roadmap planning, feature prioritization, and release management.

Manage project plans, timelines, and budgets.

Collaborate across teams and maintain stakeholder relationships.

Education :

• Bachelor's degree in Business Administration, Information Technology, or a related field.

Experience :

Proven experience as a Business Analyst, with a focus on CRM systems or similar platforms.

Strong understanding of Creatio functionality and no-code automation capabilities.

Experience in CRM workflow and automation best practices.

Familiarity with system administration and security, including user management, permissions, and data access.

Demonstrated ability to deliver frequent, high business-value features.

Competencies - Skills / Knowledge / Abilities :

Technical Skills :

Expertise in CRM administration, configuration, and data management.

Skilled in workflow analysis, system optimization, and process automation.

Ability to monitor performance and resolve technical issues.

Knowledge of change management and prioritization methodologies.

Creatio certifications (e.g., Analyst, Product Expert) are highly desirable.

Interpersonal Skills :

Excellent communication and presentation skills.

Strong teamwork and independent work abilities.

Highly organized with problem-solving skills and attention to detail.

Sound business judgment and confidentiality.

Commitment to learning and process improvement.

Pay range for this role is $80,000-$95,000 annually, depending on experience.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K / student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits : LINK () .

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion / creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military / veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net .

Nelnet is a Drug Free and Tobacco Free Workplace.

You may know Nelnet as the nation's largest student loan servicer - but we do more than that. A lot more. We're also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that's just a shortlist). For over 40 years, we've been serving our customers, associates, and communities to make dreams possible.

EEO Info () | EEO Letter () | EPPA Info () | FMLA Info ()