Bilingual Customer Service Representative

A company is looking for a Bilingual (English / Spanish) Customer Service Representative.

Key Responsibilities

Serve as the primary contact for inbound calls from Spanish- and English-speaking consumers

Provide empathetic, solution-oriented support for product, technical, and warranty issues

Accurately document call details and meet daily performance expectations in service quality and productivity

Required Qualifications

High school diploma or equivalent required

Minimum 2 years of experience in a contact center or fast-paced customer service role

Fluent in both English and Spanish

Comfortable with PC-based tools and Microsoft Office

Must pass a background check and drug screen